Master of Health Services Administration

Domains and Competencies

The Domains and Competencies flow from the graduate MHSA program's Mission of:

  • Challenging students in the classroom and in applied field experiences including internships and required residencies
  • Developing internal and external collaborative relationships with academicians and with health care practitioners which lead to innovations in teaching as well as in the delivery of health services
  • Incorporating research, scholarship, and collaborative projects into the classroom experiences and field work, and considering that Mission's focus on preparing graduates for leadership positions in a variety of healthcare organizations ("educate knowledgeable, highly skilled, values-oriented future leaders who will contribute to the health of society by continuously improving the management of health related organizations"), the following Domains and Competencies are utilized.

Domain I: Knowledge of the Healthcare System (CAHME III.A.2)

  1. Describe current issues and trends in the organization and delivery of healthcare along with the roles of healthcare professionals serving in our dynamic healthcare system.
  2. Articulate the impact of policy formulation, implementation, and evaluation in the delivery of health services.
  3. Explain the major factors that determine population health status.
  4. Apply culturally competent techniques to the management of healthcare organizations, employees, and professional staff.

Domain II: Critical Thinking, Analysis, Problem Solving and Business Skills (CAHME III.A.4)

  1.  Articulate the roles, responsibilities, structures, and influence that professional groups, regulatory bodies, and governing bodies hold in healthcare organizations.
  2. Analyze markets, market segmentation, strategy, change, and innovation in healthcare organizations.
  3. Apply techniques and methods to plan, design, implement, and assess information management and communications.
  4. Analyze data and interpret quantitative information.
  5. Use process improvement methods to improve the performance of healthcare organizations.
  6. Plan, develop, manage and financially evaluate projects.
  7. Apply economic principles and evaluate their impact on decisions and behaviors of individuals and healthcare organizations. Be able to apply strategic, economic, and financial principles to decision making in the healthcare environment.
  8. Discuss and analyze health-related legal principles including standards, regulations, and risk management.

Domain III: Communications and Interpersonal Effectiveness (CAHME III.A.3)

  1. Write in an effective, concise business style.
  2. Demonstrate effective oral communication and presentation skills.
  3. Build collaborative relationships and interpersonal communication skills.

Domain IV: Professionalism and Ethics (CAHME III.A.6)

  1. Apply ethical principles and moral decision-making models in analyzing and evaluating clinical/business conflicts and decisions in healthcare.
  2. Demonstrate professional behavior and skills expected of a healthcare professional.

Domain V: Management and Leadership (CAHME III.A.5)

  1. Articulate the methods to promote and manage change.
  2. Be able to honestly assess one’s strengths and weaknesses.
  3. Assess the potential impacts and consequences of decisions in a broad variety of situations.
  4. Evaluate the impacts of healthcare reimbursement models on patients, payors, and providers. 


Students are assessed at the beginning of the program and after every semester on their level of competence in the five domains of our competency model.