How Refunds Work
Oftentimes, at the start of each semester, students end up with a credit balance (overpayment) on their student account. This is typically due to financial aid funds that have been disbursed to your student account and the resulting balance exceeds the total of charges. The only exception is in the case of a Parent PLUS loan. In this situation, the refund will be sent by check to the parent borrower unless during the application process, the parent indicated that any Parent PLUS loan overpayment should go to the student. Contact the Office of Student Financial Services at 513-745-3142 for any questions.
Every week, Xavier processes refunds for students who have overpayments on their bursar account. We review the accounts weekly and process the refunds on Wednesdays.
Important Update: Student Refund Processing Change
Please be advised BankMobile will no longer be used as our refund service provider. Beginning with the Fall 2026 semester, all student refunds will be processed through Illumia formerly Transact.
The first refund disbursement through Transact is expected to occur in September. The exact refund date will be communicated at a later time.
To ensure timely receipt of your refund, we strongly encourage all students to log in to their student hub/student account and set up the banking information they would like refunds deposited to.
Thank you for your attention to this important change. Additional details and refund timing information will be shared as they become available. If you have any questions, please contact the Business Office.
If you are experiencing any problems with your refund issued through July 31 please contact BankMoble at 877 327 9515 or follow the link More information
It's important to note that:
- This credit balance process is not related to payroll direct deposit. Those preferences must be coordinated through the payroll department.
- Students can enter their checking or savings account information or that of a parent or guardian if the student wants someone else to receive any credit balance/overpayment from their student bursar account.
- Xavier does not issue refund checks for pick-up.
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