How Refunds Work
Oftentimes, at the start of each semester, students end up with a credit balance (overpayment) on their student account. This is typically due to financial aid funds that have been disbursed to your student account and the resulting balance exceeds the total of charges. The only exception is in the case of a Parent PLUS loan. In this situation, the refund will be sent by check to the parent borrower unless during the application process, the parent indicated that any Parent PLUS loan overpayment should go to the student. Contact the Office of Student Financial Services at 513-745-3142 for any questions.
Every week, Xavier processes refunds for students who have overpayments on their bursar account. We review the accounts weekly and process the refunds on Wednesdays.
Important Update: Student Refund Processing Change
Please be advised BankMobile will no longer be used as our refund service provider. Beginning with the Fall 2026 semester, all student refunds will be processed through Illumia formerly Transact.
The first refund disbursement through Transact is expected to occur in September. The exact refund date will be communicated at a later time.
To ensure timely receipt of your refund, we strongly encourage all students to log in to their student hub/student account and set up the banking information they would like refunds deposited to.
Thank you for your attention to this important change. Additional details and refund timing information will be shared as they become available. If you have any questions, please contact the Business Office.
If you are experiencing any problems with your refund issued through July 31 please contact BankMobile at 877 327 9515 or follow the link More information
It's important to note that:
- This credit balance process is not related to payroll direct deposit. Those preferences must be coordinated through the payroll department.
- Students can enter their checking or savings account information or that of a parent or guardian if the student wants someone else to receive any credit balance/overpayment from their student bursar account.
- Xavier does not issue refund checks for pick-up.
Illumia eRefund Process
You are now able to set up a direct deposit option for your eRefund. Please follow the steps below to establish direct deposit.
Step 1: Log into the Illumia Payment Portal using “Pay Bill” on the Student Hub.
Step 2: Once you’ve logged in you will see the “Overview” tab. On this tab you will want to select “Sign up for direct deposit refunds” in the middle section of the screen.
Step 3: Once you’ve selected “Sign up” a tab will pop-up from the righthand side of the screen with the terms and conditions. Please read through this section and agree.
Step 4: Once the terms and conditions are agreed to, the next screen will ask about your bank account information. You can either choose an existing bank account on file for your refund preference, or you can select “New Bank Account” to add a different account.
Step 5: The following screen will be a summary of the banking information and once reviewed, you will select “Complete” and this will complete the enrollment into the direct deposit refund program.
When you navigate to the “My Account” tab, you will now see your eRefund status and which bank account the refund will be processed to.
How to Unenroll from the Direct Deposit Program
By selecting the pencil icon in the eRefund box, you can either edit your bank account information, or you unenroll in the program by selecting “Cancel direct deposit refunds”.
Refunds for each semester are sent out once all Financial Aid has disbursed and records have been reviewed. We anticipate refunds to begin being generated two to three weeks following the beginning of term. The refund process will then continue weekly moving forward throughout the semester.
Contact
Office of the Bursar
513-745-3435
xubursar@xavier.edu
3800 Victory Parkway, Cincinnati, OH 45207