Frequently Asked Questions
Starting Monday, March 23, the Xavier Mail Center will be operating on a reduced schedule until further notice. The new hours will be Mondays and Thursdays only, from 8:30 am-5:00 pm. Please keep in mind in following the temporary campus access control guidelines in place, our building will be locked, and you will need to swipe your ALL Card to enter. If you are curious if you have any mail, you may contact the Mail Center during the reduced operating hours, and we will check your departmental box. If any packages/mail are essential, we will help to make arrangements for in-person pickup. We will not be forwarding mail off-campus. If you have any questions, please call us at 513-745-3558.
Mail and packages remaining in the Mail Center after the final campus housing move out date of Monday, March 23 at 9:00 p.m. will be mailed to the address on file.
We understand that these are unprecedented times. If you have mail and packages that are being shipped to the University, please have those items redirected to the permanent address.
Xavier Information Technology Help Desk is moving to call back mode starting Monday, March 23 from 8:00 a.m.-7:00 p.m., Monday through Friday. The Help Desk will either reply by email or call back in the order in which requests were received. The goal is to provide the best possible turn-around to campus issues. Coverage will be increased during the restart of classes. Contact the Help Desk by email at firstname.lastname@example.org or go to the Employee Hub and click on Get Tech Help. Self-help can be accessed on the Help Desk Portal.
Xavier will issue credits for unused campus housing and unused meal plans (room and board) resulting from the disruption of the spring semester. Xavier will not be offering credits for tuition or other fees.
- Campus housing credit: Students who lived in campus housing will receive a prorated credit based on a closure date of March 23; the credit reflects the unused portion of housing charges for the remainder of the spring semester.
- Meal plan credits: Students with a meal plan will receive a prorated credit of unused meals. Credits will vary by student based upon each students’ meal plan and unused meals. Unused retail dining dollar balances will be rolled forward for use during the 2020-2021 academic year. View full details on the campus housing and meal plan credit webpage.
These room and board credits will appear on the student’s monthly eBill published on Wednesday, April 15. Students are encouraged to review their eBill after that date. Credits will first be applied toward existing balances. If your account has a negative (credit) balance, you will have three options:
- Apply the credit to reduce the amount you will owe in a future semester;
- Receive a refund (issued in accordance with the student’s selected BankMobile Refund Preference); or
- Donate all or part of the credit to Xavier University.
Details of the campus housing and meal plan refund process, including information on Title IV authorizations and direct deposit refunds, can be found on the Office of the Bursar’s website.