FAQ - Health Services
Frequently Asked Questions (FAQ)
I’m feeling ill, where can I go for care?
Xavier University Health Services is located on campus at 1723 Cleneay Avenue, 45212. We are located in the “new” Health United Building also known as the HUB on the first floor. We are staffed with board certified physicians and nurse practitioners to care for your various medical needs.
How can I make an appointment?
It is recommended that you contact the Xavier University Health Services office at (513) 745-3022 opt. 3 to ensure appointment times are available. You can also walk into the office to schedule an appointment (Wait times and appointment availability will vary).
What do I need to bring for my visit after I’ve scheduled an appointment? How can I be prepared?
After you have scheduled your appointment, we ask that you arrive to the office 15 minutes early to ensure we have you registered and appropriate paperwork is completed prior to your appointment time.
When you arrive, you will be asked for an up to date insurance card, your XU All Card for student identification, and a form of payment (Credit/Debit Card, All Card, or cash) for possible co-pays or if medication is dispensed at your visit.
*** Information you need to know about your insurance:
- The subscriber’s full name. If you have the Xavier University Health Plan – you are the subscriber. If you have a plan through your parents, you will need to know if it is your mother, father, or another family member.
- The name of the subscriber’s employer or company they work for.
- The subscribers date of birth (mm/dd/yyyy).
If you are being seen for a specific type of physical or need forms filled out for an academic program, please bring these with you to your appointment to ensure the medical staff has the appropriate documentation to complete for your visit.
What medical services are offered at Xavier University Health Services?
- Common Health Issues: headaches, respiratory infections, urinary tract infections, abdominal pain, dermatological conditions, mental health concerns, sports-related injuries and any other concerns for which you would normally see your family doctor or general practitioner.
- Preventative Health Care: physicals for study abroad or sports, physicals for scholarships or pre-employment, gynecological examinations, immunizations, preventative health counseling, routine blood work.
- Laboratory Services: With collaboration with TriHealth Lab Services specimens can be collected on site for a variety of common and specialized tests. Several tests can also be completed and resulted during your office visit- mononucleosis testing, rapid strep testing, glucose monitoring, urinalysis and influenza testing.
- Procedures: allergy injections (immunotherapy), wart removal, wound repair, dressing changes, suture/staple removal, ear irrigation and foreign body removal.
- Specialist Referrals: As a TriHealth practice we have a comprehensive network of physicians and providers available in a variety of specialties.
- Prescription Refills/Medication Management: Student with prescriptions from home can have refills provided by Health Services center after a full consultation with an onsite provider.
- Mental Health: In collaboration with Xavier University Counseling Services, we diagnose, treat and follow patients for a variety of mental health issues, including depression, anxiety and stress reactions. Referrals to psychiatry on site are available as appropriate.
What immunizations are offered at Xavier University Health Services?
· Hepatitis A
· Hepatitis B
· Meningococcal B
· Gardasil (HPV)
· Tuberculosis testing (PPD skin test and blood work)
What do I do if I am ill in the evening or on a weekend?
An After-Hours Nurse Line is available for all Xavier students. For medical questions or concerns please call the after-hours nurse line at 513-246-7023, and identify yourself as a student at Xavier University. You will be assisted with your question, and may be scheduled for an appointment the following day at the TriHealth clinic on campus if appropriate.
Can I use my health insurance at the Xavier University Health Services?
We can bill most services to your insurance plan. It is the responsibility of the student to contact your insurance company to see if TriHealth is covered in your health insurance plan.
The majority of insurances require a small co-payment be collected at each visit. Students can make any co-pays by cash, credit card or All Card. Every effort will be made to assist where financial hardship exists.
Will I be able to have outside lab work done at the Xavier University Health Services?
Yes. After establishing care in our office, we can collaborate with an outside provider to have your lab work drawn on site. Upon signing a medical release, we can forward any results to the requesting provider. This will require an appointment to be made prior to collection of lab specimens.
Does the Xavier University Health Services offer travel health exams for students traveling abroad?
The health center offers comprehensive travel health exams for a flat rate fee of $40.00, as these visits are not covered by insurance. In addition to country specific education based on up to date recommendations from the CDC, many immunizations recommended for your trip can be given onsite at the health clinic and billed to your health insurance. Medications for traveler’s diarrhea and malaria prevention are also offered through the health center if appropriate.
Does the Xavier University Health Services complete physicals and clearance for club sports, internships, clinical rotations or pre-employment?
Yes. Visits for these types of physicals are usually not covered by insurance. A flat rate fee of $25 covers most types of simple physicals.
Will Xavier University Health Services administer my allergy shots (immunotherapy)?
Immunotherapy can be continued for a student who is established with any allergy specialist and has been receiving immunotherapy with no significant reactions. The student must be on a stable maintenance dose must have received at least 2 doses previously without any significant reactions. We can collaborate and refer to an allergist in the community for any treatment unable to be provided at our offices. Please contact the Health Services office at (513)745-3022 option #3 for additional information.
Does Xavier University Health Services prescribe medications for ADHD/ADD?
At Xavier Health Services, we will prescribe stimulant medication when indicated. Any stimulant medications (e.g., Ritalin, Adderall, Concerta) prescribed by our offices will require that you submit certain information before we will write prescriptions for these medications. A copy of neuropsychological testing to confirm ADHD/ADD diagnosis is required. If initial or updated testing is required, we can refer you to local centers that provide this service. Student prescribed stimulant therapy will be required to sign a controlled substance agreement and adhere to drug screening policy.
Psychological testing records can be faxed to our offices at (513) 745-3563
What are your hours of operation?
Our office is open year round, including the summer and winter break, for services to the University. We are open Monday through Friday from 8:30 am to 5 pm.
We are closed for University holidays.