COVID-19 Resource Center

COVID-19 Support System Details

Detailed Information for Students in Xavier's COVID-19 Support System.

First, we want everyone to know that if they can safely quarantine at home, that is a great choice. We don’t want you to spread COVID-19 to your home community, but many students are more comfortable at home. When you get your first contact tracing phone call, you can discuss that with that COVID Support staff person.

If you showed up in the clinic with symptoms:

  • You will get tested and quarantine information will be shared with you. Depending on your living situation, this may mean your room, suite, or house needs to quarantine too. The more you can quarantine away from any roommates, the more we can keep them healthy, even if they were already exposed.
  • If you are an on-campus resident, information will be shared with you regarding your on or near campus quarantine options. Depending on the time of day, Covid Support staff will work to ensure you get meals delivered right away. As you settle in, a contact tracer will call to get more information from you, and answer questions like—how do I do laundry?—or anything else you feel like you need to know. We will also talk with you about your academics, and some strategies to make sure you don’t fall behind while attending class remotely. Remember, you are sick, so even though class is online, you can take a sick day. Daily, you will get an email order form from for your meal deliveries.
  • You will need to inform your professors, and you will receive a letter you can share if they need confirmation.
  • We will keep calling, to see how you are, to help you track symptoms, and to answer questions that come up. Have answers in between? Email

I live with someone who tested positive or is symptomatic:

  • You are considered a close contact. If they do not yet have a positive test, we will ask you to quarantine at least until they are released by medical staff because they are sick with something else. Most of you will be quarantining for 10 days from your last contact with your room/house/suitemate. With positive tests, that may be a couple of days ago if they left. If they are symptomatic, it may be 10 days from when you find out. The dates are confusing, but don’t worry, you will get a call from a contact tracer who will help you understand quarantine, understand the dates and get more information.
  • You need to track your symptoms every day—yes, we all are supposed to do it, but we want you to pay particular attention to your health. But don’t worry, a contact tracer will call you regularly to help you do that and to remind you of the symptoms.
  • If you are a residential student, COVID Support staff will work to get meals delivered to you on the day you start quarantine and then you will receive a daily order form from Laundry, academics, and other concerns will come up. The contact tracer will also coach you on what to think about and what you might need to stay caught up with class remotely. At the end of the day or the next morning, you will receive an excuse letter via email if you did not get a hard copy from your roommate. If you have questions before your first call, or in between calls, email
  • If you are off campus, we will advise you on trying to quarantine away from the person who is sick to avoid further close contact. This will minimize how long your quarantine is and keep you healthy. When you get your contact tracing phone call, we will help you think about groceries, how your house is set up to separate from each other, and your academics as well. Look for your excuse letter to send to your professors who need it. Be proactive in communicating with them—it is your responsibility to tell them you cannot come in person, but remember that you can tell them as much or as little as you want. That is why you have the letter.

Close contacts are people who spend more than 15 minutes together within six feet of each other.

If you are a close contact who does not live with the positive case:

  • First, we want to minimize your exposure to the people who you live with. Can you quarantine safely at home? Can you use a separate bathroom? Stay out of common areas and wear a mask around the people you live with.
  • You will likely be notified of this status by a phone call or email from a contact tracer. If it is an email, you may end up reading this and someone will call you soon. This is to maximize our ability to reach many people while continuing to follow up, one-by-one over the phone. We will answer your questions about quarantine—which will be 10 days from the last contact with the case. We cannot tell you the case’s name, but we will figure out the dates for you. We will keep in touch with your daily or almost daily to help you monitor your symptoms—don’t worry, you don’t have to remember them all. That is why we call.
  • We will talk to you about what you need to quarantine well—do you have prescriptions? All your books? What academic worries do you have? You will need to notify your professors and will get an excuse letter in the first 24 hours if they need to see that. The contact tracer will talk to you about all your questions.
  • We will also talk to you about testing. The most important thing: monitoring your symptoms. You may get sick, we hope you won’t. If you have symptoms, we definitely want to test you. If you get sick, Health Services will care for you well. And, if you test before you have symptoms and it is negative, that will not get you out of quarantine. The test are not predictive and symptoms can show up 10 days after exposure—that is why quarantine is the length of time it is.

All of this a lot, but we have support for you through it. All for one, right? If you have questions before or in between calls, email

Contact tracing and follow up calls are private and confidential, and the information is only used for contact tracing and to help provide you with resources. Xavier wants to remain connected and supportive in during this time.