Trouble Logging into Library Resources Off Campus

We have had reports of trouble logging into library resources, including databases, OhioLINK, and inter-library loan, from off campus. If you receive this message when logging into library resources with your Xavier credentials - "That was not a valid Xavier username and password. BE SURE YOU ARE USING YOUR XAVIER LOGIN. Please try again." - please open a ticket so that we can troubleshoot this for you. 
June 28, 2021

Exhibit: Issue searching within large PDFs

When searching in some collections in Exhibit that include large PDFs, not all instances of your search terms may appear in the results due to an issue with indexing. Searching for documents via Google may yield better results. In the Google search bar, enter “site:exhibit.xavier.edu” followed by your search terms. For help, please contact a librarian.
May 4, 2021

Potential Connectivity Issue (ongoing)

When working remotely and logged on to the Global Protect Virtual Private Network (VPN), you may encounter an error message when trying to access library resources that require authentication (EZ Proxy prefix is in front of the resource URL). If you get a "Secure Connection Failed" error, log out of the VPN and re-authenticate in order to gain access to the resource.
March 23, 2020

Report an Issue

If you are experiencing an issue with a library system or resource, please open a ticket. For general questions or research assistance, please email askus@xavier.edu. Thank you.