University Library

System and Access Issues

Search@XU and EBSCO Databases Experiencing Periodic Outages

Search@XU and EBSCO databases including Cinahl, Academic Search Complete, and many others, and the FindIt@XU full text finder are experiencing periodic outages. If you are unable to connect to a resource, please wait 15 minutes and try again. EBSCO is aware of and working on the issue. If you need additional help, please open a ticket.

November 8, 2021
October 13, 2021

Unable to Log into Search@XU or Other Library Databases

We are experiencing issues with users getting this message when trying to access library databases, even on campus: 

This site can’t be reached. Check if there is a typo in
If spelling is correct, try running Windows Network Diagnostics.
DNS_PROBE_FINISHED_NXDOMAIN detail (name of resource, URL, error messages etc.)

 To fix this, try the following:

  1. Clear your browser cookies/cache
  2. If you get a message that Zotero is trying to Proxy the site, say NO
  3. Turn off your Zotero Extension and then try accessing the resource
  4. Try a different browser

September 30, 2021 

Trouble Logging into Library Resources Off Campus

We have had reports of trouble logging into library resources, including databases, OhioLINK, and inter-library loan, from off campus. If you receive this message when logging into library resources with your Xavier credentials - "That was not a valid Xavier username and password. BE SURE YOU ARE USING YOUR XAVIER LOGIN. Please try again." - please open a ticket so that we can troubleshoot this for you. 
June 28, 2021

Exhibit: Issue searching within large PDFs

When searching in some collections in Exhibit that include large PDFs, not all instances of your search terms may appear in the results due to an issue with indexing. Searching for documents via Google may yield better results. In the Google search bar, enter “” followed by your search terms. For help, please contact a librarian.
May 4, 2021

Potential Connectivity Issue (ongoing)

When working remotely and logged on to the Global Protect Virtual Private Network (VPN), you may encounter an error message when trying to access library resources that require authentication (EZ Proxy prefix is in front of the resource URL). If you get a "Secure Connection Failed" error, log out of the VPN and re-authenticate in order to gain access to the resource.
March 23, 2020

Report an Issue

If you are experiencing an issue with a library system or resource, please open a ticket. For general questions or research assistance, please email Thank you.