Division of Information Technologies

Technology for Working From Home

Frequently Asked Questions

Access to a computer

To work from home, an employee must have either a Xavier-issued laptop or a home computer. The ability to use Duo from your home is also a requirement. Duo can be accessed from any phone, mobile or land line.

Access to the Internet

An employee working remotely is responsible for establishing and maintaining appropriate telephone communications and internet connectivity. To work from home, an employee must have a home network. If you do not have one, check with your local internet provider - many are offering 60-day free internet now due to COVID-19. Here are two such announcements:

We also have a broader look at provider offerings.


You may be able to create your own hotspot using your cell phone plan. Note that you may want to switch to an unlimited data plan if you do this. Instructions for activating a personal hotspot:

If these options are not available to you, contact the help desk.


There are a number of services that require Duo authentication if used off campus including Banner and GlobalProtect VPN. If you need access to such services, you will need to set up Duo.

Receiving phone calls

You can use any personal phone by forwarding your Cisco work phone to it. You can also check your work phone messages remotely. If you only want to ring both your desk phone and personal phone during business hours, please submit a ticket to request this.

Conducting Meetings Using Zoom

Zoom is our supported web conferencing software. Zoom meetings can be used to hold face-to-face conversations you would normally schedule on campus. Instructions are available for using Zoom. There are training sessions available on Zoom as well a recording of a prior training session that you can view.

Conference Calls

Conference Now audio conferencing allows participants to call into a meeting ID, placing them in a virtual "waiting room" until the meeting organizer arrives. Once the organizer arrives, all those in the waiting room will be brought into the call. All you need to do to get started is request a PIN code. Instructions are available for using Conference Now.

Accessing the VPN

A Virtual Private Network (VPN) helps you connect to work resources without needing to be on campus. Most products are accessible from a web browser. Microsoft Office 365 products, SharePoint, OneDrive, Microsoft Teams and most of the services on the Employee HUB are available using a secure encrypted connection without needing to use the GlobalProtect VPN.

However, if you need to access network drives, Administrative Banner, or other services only available on campus, you will need to use our VPN. If you have the GlobalProtect VPN Client installed, simply connect using your Xavier credentials. More information is available on connecting to the VPN. The VPN Client can be downloaded if you do not have it installed already.

Using Network Drives

Network Drives accessed from the VPN work as they do when you are on campus. If you cannot access a network drive, check to ensure you are connected to the VPN first. Note: Your home network speeds may impact file transfers to and from Xavier’s network drives.

Instructions for connecting:

Staying connected

Messaging services are a great way to comunicate with peers from a distance. If you team needs a good tool to stay in touch, we recommend MS Teams as the solution. We will be holding webinars on how to implement it for your team.

Needing Office Supplies or Other Equipment

Employees can bring home office supplies to support their required duties during this time, however we do not have additional printers or other office equipment available for loan.

Keeping Private and Sensitive Data Secure

Please remember that you are responsible for the privacy and security of sensitive data when working remotely. Please review our Acceptable Use Policy and Xavier's policy on the privacy of information. It applies to all university administrative data, electronic or print and other university files on personally owned devices

Get support

You can search our knowledgebase or submit a ticket for further assistance. We will respond to your tickets as soon as possible in the order they are received.

Tips for Working from Home

The Verge also put together a nice list of “work from home” tips. Some key points are:

  1. Setup a separate workspace - a place that can help you prepare mentally and physically to do work.
  2. Establish a routine, including non-work hours - With kids at home too, you might need to get up earlier, or work after bedtime.
  3. Dress the part - Some days you may not feeling 100%, but in keeping with routine remember to help set the scene of “work” vs “leisure”.
  4. Know your body - Take time to stretch and get away similar to how you would at the office or on campus.
  5. Avoid “at home” distractions — Setup your workspace and let others know what your expectations are for getting work done if you’re sharing the home.
  6. Get the Tools you need - See the list above for Xavier’s available resources that will make working at home a breeze.

Work From Home Training Calls


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