The Office of Human Resources (OHR) understands that continual learning is a vital part of your employment at Xavier University.  Our course offerings provide the opportunity to strengthen job performance, build leadership capabilities, and foster personal and professional growth.


Current OHR and OIDI Offerings

Click here to view a printable course catalog

Manager/Supervisor Sessions:

  • Conflict Resolution: Building a Culture of Respect:  No matter what people believe about their workplace, the simple fact is conflict is unavoidable.  Therefore, they should not fear conflict, but embrace it, "it's part of the job."  This course will enable participants to develop practical skills to effectively understand and manage conflict in order to deliver their best work.  The course will focus on the foundational keys to building respectful workplaces.  The training includes information, activities, skills and tools to equip participants to recognize diverse styles and manage conflict proactively.  The training is facilitated by Eric Ellis from Integrity Development Corp.  Pre-requisite: none
  • Communicating for Leadership Success:  This foundation course introduces leaders to the essential interaction skills that are critical to leadership success. These Interaction Essentials are the core behaviors that leaders need to possess to be effective in the many situations they handle on a daily basis, such as coaching, delegating, and driving change. Leaders will learn how to meet the personal and practical needs of their team members, and how to communicate in order to spark action in others to achieve business results. They will also learn how to provide positive feedback that recognizes and motivates individuals and teams, as well as developmental feedback that helps others get back on track  **This course is a pre-requisite for all other manager/supervisor training
  • Coaching for Peak Performance: This course helps leaders handle both proactive and reactive coaching discussions. By understanding the importance of four coaching techniques, learners can have more effective and efficient interactions. The session incorporates a fast-paced game to understand the techniques. Since both proactive and reactive coaching discussions can be challenging, participants will use their own situations to make the course especially relevant to them. Prerequisite: Communicating For Leadership Success
  • Connecting with Others:  This course focuses on specific competencies which create sustainable culture change around inclusion and diversity.  The class goes beyond awareness and looks at 5 strategic skills which are necessary to connect with a wider scope of individuals-causing marked improvement in employee engagement, customer satisfaction and overall performance.  Prerequisite: None
  • Progressive Discipline: This training supports the institutional value of Cura Personalis as supervisors/managers learn skills necessary to provide constructive feedback in a way that builds openness and promotes mutual respect. The course will explore the following steps in the Corrective Action Process: Situations where coaching/feedback is appropriate, a model and tools for Coaching in the Moment, common discipline mistakes, principles of Corrective Action, the Corrective Action Process, and discussion/documentation. Prerequisite: None
  • Resolving Workplace Conflict: Today’s business environment presents new and growing challenges forcing organizations to continually increase productivity, improve quality, shorten cycle time, and reduce costs. Survey after survey confirms that people are working longer and harder at jobs that are more complex and have a wider range of responsibilities. At the same time, the way people work and communicate with one another is changing, creating added stress and complexity. The homogenous, single-function, co-located group is being replaced by dispersed, cross-functional teams with diverse areas of expertise. An unfortunate but natural by-product of these challenges is conflict. While conflict can lead to discoveries such as new ideas and innovative breakthroughs, it can, if allowed to escalate, result in damage to critical working relationships. This course teaches leaders how to recognize the signs of escalating conflict and take appropriate action to minimize damage. Leaders are introduced to two resolution tactics—coach and mediate—and practice using the Interaction Essentials as they coach an associate to resolve a conflict. Prerequisite: Communicating For Leadership Success
  • Driving Change: This course helps leaders implement change in the workplace so they can avoid the problems that plague 70% of failed change initiatives. Driving Change provides the skills and resources leaders need to accelerate the process of implementing change with their team members and to create an agile work environment where people are more open to change. Leaders will learn how to use three Change Accelerators to turn resistance into commitment and inspire team members to take ownership of change. Prerequisite: Communicating For Leadership Success
  • Strategies for Influencing Others: Whether it’s an innovative breakthrough or a simple process, making it happen requires a strategy. This course is shows leaders and individuals how to package their ideas in a way that will win over the most skeptical individuals.  Participants learn strategies for effectively capturing people’s attention, transforming their perspectives, and gaining their commitment to taking action.  Prerequisite: Communicating For Leadership Success
  • Everything DiSC: Everything DiSc is not a test, it's a personality assessment.  It is a simple tool designed to help you understand yourself AND others.  By understanding different behavioral styles, you will be able to build more effective working relationships. 
  • Emotional Intelligence:  In this session, participants will learn how to define emotions and Emotional Intelligence (EI), distinguish EI from other forms of intelligences, recognize, understand and manage their own emotions as well as how to recognize, understand and influence the emptions of others.  Participants will become more aware of how our emotions can drive behaviors and impact people (positively and/or negatively), and they will learn how to manage these emotions-both their own as well as others-especially when we are under pressure and how to recover from negative experiences with people and situations quicker.  Finally, you will learn to enhance working and personal relationships and to build a mental mechanism of success in work, life and relationships for the future. 
  • ADA On Campus: Reasonable Accommodations and Improving Access: To retain todays' students and employees with disabilities, proactive institutions are reframing their institutional philosophy to view disability as part of individuals' diverse identities.  Removing administrative hurdles, so multiple offices provide access to reasonable accommodations is crucial to increasing diversity and satisfaction, benefiting the whole campus community. 
  • Defeating Unconscious Bias- Five Strategies:   Unconscious bias is in the news. From Silicon Valley to Wall St. to Main St., the impact of implicit bias is real and damaging to the workplace. Bias gets in the way of making good decisions in hiring and promoting. It also has a big impact on your employees and workplace in general. The vignettes illustrate how unconscious bias affects hiring, promoting and the functioning of a team and then demonstrates action steps to counter your personal bias. 

  • OUCH! That Stereotype Hurts: Staying silent in the face of demeaning comments, stereotypes or bias allows these attitudes and behaviors to thrive. This undermines our ability to create an inclusive workplace where all employees are welcomed, treated with respect and able to do their best work. Yet, most employees and leaders who want to speak up don't know how. So, we say nothing.

 

Individual Contributor Sessions:

  • Creating a Culture of Service eXcellence:  This session will help you develop strong relationships within and outside of Xavier; value diversity of people, ideas and ways of thinking; motivating others and offer assistance with your talents.
  • Connecting with Others:  This course focuses on specific competencies which create sustainable culture change around inclusion and diversity.  The class goes beyond awareness and looks at 5 strategic skills which are necessary to connect with a wider scope of individuals-causing marked improvement in employee engagement, customer satisfaction and overall performance.  Prerequisite: None
  • Everything DiSC: Everything DiSc is not a test, it's a personality assessment.  It is a simple tool designed to help you understand yourself AND others.  By understanding different behavioral styles, you will be able to build more effective working relationships. 
  • Emotional Intelligence:   In this session, participants will learn how to define emotions and Emotional Intelligence (EI), distinguish EI from other forms of intelligences, recognize, understand and manage their own emotions as well as how to recognize, understand and influence the emptions of others.  Participants will become more aware of how our emotions can drive behaviors and impact people (positively and/or negatively), and they will learn how to manage these emotions-both their own as well as others-especially when we are under pressure and how to recover from negative experiences with people and situations quicker.  Finally, you will learn to enhance working and personal relationships and to build a mental mechanism of success in work, life and relationships for the future.
  • ADA On Campus: Reasonable Accommodations and Improving Access: To retain todays' students and employees with disabilities, proactive institutions are reframing their institutional philosophy to view disability as part of individuals' diverse identities.  Removing administrative hurdles, so multiple offices provide access to reasonable accommodations is crucial to increasing diversity and satisfaction, benefiting the whole campus community. 
  • Defeating Unconscious Bias- Five Strategies:   Unconscious bias is in the news. From Silicon Valley to Wall St. to Main St., the impact of implicit bias is real and damaging to the workplace. Bias gets in the way of making good decisions in hiring and promoting. It also has a big impact on your employees and workplace in general. The vignettes illustrate how unconscious bias affects hiring, promoting and the functioning of a team and then demonstrates action steps to counter your personal bias. 
  • OUCH! That Stereotype Hurts: Staying silent in the face of demeaning comments, stereotypes or bias allows these attitudes and behaviors to thrive. This undermines our ability to create an inclusive workplace where all employees are welcomed, treated with respect and able to do their best work. Yet, most employees and leaders who want to speak up don't know how. So, we say nothing.

Click here to register for OHR and OIDI sessions.