Root Cause Analysis
If you are trying to solve problems but they seem to keep reoccurring in different disguises then you are probably working on systems rather than the root cause. Often we state the problem in a symptom or solutions format and find we are not making progress at all. For example, we may say, “our problem is we don’t have enough training.” We presuppose that training is the answer!
Root Cause Analysis is a systematic approach that establishes a concise, valid problem statement, then investigates the data or situation that is causing the problem. A pareto ( 80/20 ) analysis uncovers which cause is affecting most of what is observed. The solution, based on the pareto chart, will make the biggest impact at reducing the impact of the problem.
This approach maximizes the resources used which makes it an ideal economic choice for a problem solving model.
Who Should Attend
All customer contact individuals who hear directly from the customer what problems they are experiencing. All managers who are responsible for eliminating problems within their sphere of influence. All production personnel who are empowered to do problem solving.
You Will Learn
By enrolling in the class you will quickly learn how to:
- identify the problem not just the symptom
- gather data on the current situation
- analyze for root cause
- determine an appropriate corrective action
- verify that the corrective action is valid
Register today to begin your journey to effective, efficient problem solving.
Open Enrollment Course Fees
$495
Dates & Times
April 17, 2009
8:30 a.m. - 4:00 p.m.
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Custom and Group Training
You can bring this course to your company for any size group. Contact us for more information on how you can save your company money.
