Quality Tools:  Understanding Processes and Working with Ideas

To be a great quality improvement leader, many skills are needed.  Among those not widely understood in detail are the tools of quality analysis.  Analysis is the key to successfully solving a problem within an organization.  When using Six Sigma methods, it is truly necessary to be able to analyze in a scientific, tested, reliable and repeatable method. There are key quality analysis tools that can be used to drastically improve the success rate of solving and understanding problems.  Many people can use the buzzwords and talk like they know what they are doing, but fewer really understand how to analyze situations so that good, data-based decisions can be made and problems truly solved.

This program covers a variety of the most useful quality analysis tools.  Each tool will first be put into context with when it is appropriate and why it is used.  Then one or more examples will be shown.  Step-by-step instructions will follow and the coverage will end with practice using real problem situations or data sets.  You will display and discuss your work and will reflect on what you learned by going through the exercise.

Who Should Attend

This program is ideal for those engaged in six sigma activities.  It is also extremely helpful for facilitators who wish to help teams make informed decisions.  Finally, it is hard to imagine a person serving effectively as the manager of an operation without this understanding.

You Will Learn

Through a day of hands on learning you will learn how to:

  • understand processes and systems using process models and flow charts
  • establish measures using operational definitions and check sheets
  • generate ideas using brainstorming and brainwriting; cause and effect diagrams; forcefield analysis and affinity diagrams
  • reduce the number of viable ideas using interrelationship diagrams and multivoting
  • select ideas using prioritization matrixes

Join us in this one day program as we guide you through learning and experiencing quality analysis tools.

Custom and Group Training

You can bring this course to your company for any size group.  Contact us for more information on how you can save your company money.