System Status History

Other

TypeTitleDescriptionStartEnd
Login issues New sessions to various campus IT services that required username/password authentication could not be established while login services were unavailable. 07/22/2014 19:35 07/22/2014 23:55
Database The SQL Database cluster crashed and did not properly fail over. Systems that relied upon it for their database experienced issues. 06/17/2014 21:07 06/17/2014 22:04
Xtender Xtender displayed an error when people tried to login to its web interface. 06/16/2014 09:47 06/16/2014 10:43
Report Manager The Report Manager's web interface displayed an error upon trying to login, and was inaccessible. 06/16/2014 09:15 06/16/2014 11:24
Nexus The Nexus SharePoint site was not accessible and displayed an Error 500: Internal Server Error 06/16/2014 08:55 06/16/2014 10:17
Public Printing PrinterOn web based printing service failure. 5/19/2014 12:09 05/19/2014 12:22
Contact Centers Some contact centers (Ticket Office, Bursar, and Helpdesk) could not receive calls from off-campus. The servers needed to be rebooted. Some callers could have been dropped from the queue when this occurred. 04/15/2014 13:34 04/15/2014 14:16
Voicemail The voicemail server stopped answering calls. No voicemails could be left during this period. 04/14/2014 18:54 04/14/2014 22:16
Virtual Desktop The Virtual Desktop environment stopped recomposing new desktop sessions. Some people could have experienced a login failure during this time frame. 04/06/2014 16:00 04/07/2014 9:45
Webex Xavier's hosted Webex site was down due to a DNS related problem within WebEx's network. 02/13/2014 13:07 02/13/2014 14:19
Public Printing PrinterOn web based printing service failure. 02/10/2014 19:38 02/11/2014 11:30
Contact Centers Contact Centers phone lines were down during a planned system upgrade. 02/07/2014 21:15 02/07/2014 21:25
System Outage Contact phone centers on campus were unreachable due to a system outage: McGrath Health & Wellness Center Gallagher Welcome Desk Registar Office Bursar Office Admissions Office Financial Aid Office Ticket Office Help Desk 12/20/2013 13:50 01/20/2014 15:41
Public Printing PrinterOn web based printing service failure. 12/09/2013 15:15 12/09/2013 15:30
Cashnet The VPN tunnel to Cashnet was down which prevented Bursar transactions from being processed. 11/13/2013 09:56 11/19/2013 10:17
Public Printing Could not print to the print server that serves classroom and public spaces. 11/12/2013 08:20 11/12/2013 08:33
Public Printing PrinterOn web based printing service failure. 11/05/2013 09:50 11/05/2013 10:30
Public Printing Could not print to the print server that serves classroom and public spaces. 11/05/2013 07:50 11/05/2013 08:20
Public Printing Could not print to the print server that serves classroom and public spaces. 10/31/2013 14:58 10/31/2013 15:03
Public Printing PrinterOn web based printing service failure. 10/21/2013 11:40 10/21/2013 13:50
Public Printing PrinterOn web based printing service failure. 10/14/2013 14:46 10/14/2013 15:37
Public Printing Release station returns person to login screen without displaying the list of their print jobs in queue. 10/10/2013 12:35 10/10/2013 13:02
Virtual Desktop The Virtual Desktop environment stopped accepting new sessions. 10/07/2013 12:27 10/07/2013 12:43
Outage & Maintenance WebTMA TeamDynamix and Report Manager stopped authenticating after Saturday's maintenance and the decommissioning of domain controllers. 09/28/2013 15:00 09/30/2013 10:15
Canvas Slowness Canvas users reported periodic extreme slowness and page loading errors. Problems were investigated and resolved by Instructure. 09/10/2013 20:52 09/10/2013 21:50
Xavier Mobile Xavier Mobile outage 08/27/2013 06:00 08/27/2013 07:30
Canvas extremely slow with frequent page errors or timeouts Canvas was available but was extremely slow. Often clicking on links times out or generated page errors. Reclicking the link usually worked. Start and end timed are based on local reports. Problem was with the hosting site and was NOT a capacity problem. Additional monitors have been put in place to more quickly detect and resolve similar problems in the future. 08/26/2013 09:38 08/26/2013 16:45
DegreeWorks DegreeWorks down for approximately 30 minutes 08/26/2013 16:15 08/26/2013 16:45
Persona Persona not responding. 08/26/2013 15:30 08/27/2013 01:00
Outage & Maintenance An outage continued after planned Wednesday maintenance (window ending at 6 am) 07/31/2013 05:11 07/31/2013 07:02
Sharepoint Unavailable Sharepoint became unavailable due to issues with DR testing - cause under investigation. 04/12/2013 16:10 04/12/2013 16:30
Sharepoint Unavailable Sharepoint became unavailable due to the failure of the database service. 02/02/2013 23:12 02/04/2013 08:13
ILLiad - Database errors Unable to access ILLiad hosted service. 01/28/2013 17:22 01/28/2013 18:03
All Systems Server room network switch replacement caused all servers to be offline. 12/22/2012 06:17 12/22/2012 06:47
Blackberry Server Stopped delivering new email to Blackberry devices. 12/22/2012 06:15 12/22/2012 11:42