Top Ten Things Faculty
Want to Know about Technology at Xavier

  1. Information Technologies questions and support

    Information Technologies provides user support, training, and technical help for Xavier’s computing, productivity, and telecommunications systems. The Technology Services website offers user guides, a knowledgebase, and information about our services. Contact the Help Desk at the Connection Center in the Conaton Learning Commons with your questions.

    Help Desk Hours

    Phone: 513-745-HELP (4357)
    Email: helpdesk@xavier.edu
    Form: Request Technical Support

     
  2. Blackboard and instructional design

    The Instructional Design staff support faculty in their use of Blackboard, Xavier’s learning management system, and other pedagogical applications.
     
    Blackboard help & guides for faculty

    Blackboard help & guides for students

    Information about instruction design services & systems to support teaching and learning

     
  3. Classroom technologies

    The Classroom Technology team will instruct you in the use of equipment and deliver equipment to your classroom. Request equipment with this Equipment Request form.

     
  4. Email

    Find guides to Outlook
    Find guides to Outlook Web Access (OWA)

     
  5. Phones and web conferencing

    Information about the Cisco telephone system, video conferencing, or WebEx web conferencing

     
  6. Mobile devices

    Although IT does not support personal mobile devices, we are glad to provide basic information about connecting standard tablets and smart phones to Xavier email and other applications. Please contact the Help Desk. See #1 above.

    Instructions for accessing Xavier email from an iPad


     
  7. Wireless

    The wireless network at Xavier is robust. If your device does not automatically connect to Xavier, click on it in your list of available wireless networks or call the Help Desk for assistance.

     
  8. Off-Campus Access

    Xavier faculty and staff can connect to Xavier’s network from off campus. Learn more.

     
  9. Accounts and passwords

    For network security, Information Technologies asks faculty to change their network passwords every ninety days.

    More information about network accounts and passwords


     
  10. Status of systems and IT news

    The Technology Services website is your first stop for information about technology applications and systems. The home page provides a system status checker for our major systems and news about any outages or planned maintenance.

 

You will find answers to many of your technology questions on our Technology Services website. We offer instructions and tutorials for many applications. There is a knowledge base for 24/7 answers to your questions. Your physical point of connection with all technology services is the Gordon & Nadine Brunner Connection Center on the third floor of the Conaton Learning Commons. The Connection Center is an integrated service point, blending library and help desk services to support the technological and informational needs of the Xavier community. If a particular technology issue requires more intensive staff attention, Connection Center staff will coordinate that for you.