1) Information Technologies questions and support
Information Technologies provides user support, training, and technical help for Xavier's computing, productivity, and telecommunications systems. The Technology Services website offers user guides, a knowledge base, and information about our services.
Help Desk Hours
Phone: 513-745-HELP (4357)
Self-Service: Request Technical Support
2) Instructional design
The Instructional Design staff support faculty in their use of Canvas, Xavier's learning management system, and other pedagogical applications.
Information about instruction design services & systems to support teaching and learning
3) Classroom technologies
5) Phones and web conferencing
6) Mobile devices
Although IT does not support personal mobile devices, we are glad to provide basic information about connecting standard tablets and smart phones to Xavier email and other applications. Please contact the Help Desk. See #1 above.
The wireless network at Xavier is robust. If your device does not automatically connect to Xavier, click on it in your list of available wireless networks or call the Help Desk for assistance.
8) Off-Campus Access
9) Accounts and passwords
For network security, Information Technologies asks faculty to change their network passwords every ninety days.
More information about network accounts and passwords
10) Status of systems and IT news
The Technology Services website is your first stop for information about technology applications and systems. The home page provides a system status checker for our major systems and news about any outages or planned maintenance.
You will find answers to many of your technology questions on our Technology Services website. We offer instructions and tutorials for many applications. There is a Knowledge base for 24/7 answers to your questions. Your physical point of connection with all technology services is the Gordon & Nadine Brunner Connection Center on the third floor of the Conaton Learning Commons. The Connection Center is an integrated service point, blending library and help desk services to support the technological and informational needs of the Xavier community. If a particular technology issue requires more intensive staff attention, Connection Center staff will coordinate that for you.