1) Information Technologies questions and support

Information Technologies provides user support, training, and technical help for Xavier's computing, productivity, and telecommunications systems. The Technology Services website offers user guides, a knowledge base, and information about our services.

Help Desk Hours

Phone: 513-745-HELP (4357)
Email: helpdesk@xavier.edu
Self-Service: Request Technical Support

 

2) Instructional design

The Instructional Design staff support faculty in their use of Canvas, Xavier's learning management system, and other pedagogical applications.
 
Information about instruction design services & systems to support teaching and learning

 

3) Classroom technologies

The Classroom Technology team will instruct you in the use of equipment and deliver equipment to your classroom. Request equipment via the Self-Service site.

 

4) Email

Find guides to Outlook
Find guides to Outlook Web Access (OWA)

 

5) Phones and web conferencing

Information about the Cisco telephone system, video conferencing, or Zoom Web/Videoconferencing

 

6) Mobile devices

Although IT does not support personal mobile devices, we are glad to provide basic information about connecting standard tablets and smart phones to Xavier email and other applications. Please contact the Help Desk. See #1 above.

 

7) Wireless

The wireless network at Xavier is robust. If your device does not automatically connect to Xavier, click on it in your list of available wireless networks or call the Help Desk for assistance.


Set up Xavier Wi-Fi
Connect to the Wireless network

 

8) Off-Campus Access

Xavier faculty and staff can connect to Xavier's network from off campus.

 

9) Accounts and passwords

For network security, Information Technologies asks faculty to change their network passwords every ninety days.

More information about network accounts and passwords

 

10) Status of systems and IT news

The Technology Services website is your first stop for information about technology applications and systems. The home page provides a system status checker for our major systems and news about any outages or planned maintenance.
 

You will find answers to many of your technology questions on our Technology Services website. We offer instructions and tutorials for many applications. There is a Knowledge base for 24/7 answers to your questions. Your physical point of connection with all technology services is the Gordon & Nadine Brunner Connection Center on the third floor of the Conaton Learning Commons. The Connection Center is an integrated service point, blending library and help desk services to support the technological and informational needs of the Xavier community. If a particular technology issue requires more intensive staff attention, Connection Center staff will coordinate that for you.