Resident Student Association Issues
Broadwing Billing Problems

Contact: Steve Weissenburger, President

Last updated on January 26, 2002

Background
Over the course of the 2000-2001 academic year, a number of residents were not billed monthly for their charges on the University provided Broadwing long distance service.

Goal
Ensure that Broadwing bills students monthly for their phone calls made using their system.

Current Status

As of the start of spring 2002, no new problems have come to light.

If you experience billing problems with Broadwing please do the following:

  1. Contact Broadwing's Customer Service about the problem
  2. Email RSA with "Broadwing Billing Problem" in the subject line and the following in the body:
Doing the steps above will allow RSA to monitor the situation and take necessary action with Information Systems Services and Broadwing to make sure the problem is addressed.

History  
June 28, 2001 Telecommunications has made no significant progress with Broadwing. The problems are not only occurring for resident long distance but also office long distance. There are very vested in both causes and are working to the best of their ability to take appropriate action to return reliable long distance service to the campus.
June 24, 2001 RSA emailed Telecommunications for an update on Broadwing resolving the billing issues.
June 21, 2001 A student living in the Village for the summer reported that her statement had not been received for about 2-3 months. After calling Broadwing at their number on the statement, they told the student that they couldn't help them since it was a Xavier account. Telecommunications gave the student a different number to call, and after twenty minutes, the student was informed of their outstanding balance. 
May 2001
 Broadwing was contacted about the billing issue.  A representative indicated they are aware of the problem and working to fix it.