The Office of Retention and Parent Outreach is a great place to start if you are having any type of academic or administrative difficulties. The staff in the office will assist you by helping to identify the best resources to resolve any problems you may be experiencing. The best time to deal with any type of difficulty is now.
We have identified some of the most common problems and suggested solutions and resources.
- I'm having trouble outside of my classes
- I'm not doing well in my classes
- I'm on Academic Warning or Academic Probation
- I've lost my scholarship or financial aid
- I am having trouble with my roommate
- I am looking for off campus housing and don't even know where to start
- I have a bursar hold and cannot register
Life has its ups and downs and sometimes unexpected problems or issues may arise. Please know that there are resources at Xavier designed to assist you.
Get help as soon as you need it. Don't wait until the test. The new material builds on the previous sections, so anything you don't understand now will make future material difficult to understand.
Don't be afraid to ask questions. Any question is better than no question at all (at least your Instructor/tutor will know you are confused). But a good question will allow your helper to quickly identify exactly what you don't understand.
You Control the Help You Get
Helpers should be coaches, not crutches. They should encourage you and give you hints. But they should not, actually do the work. They are there to help you figure out how to learn for yourself. When you go to office hours, your study group or tutors, have a specific list of questions prepared in advance. You should run the session as much as possible. You may also want to consider utilizing these resources:
You received a note from your College Dean informing you that you are Academic Warning or Academic Probation and may wonder "What does this mean?" Being placed on Academic Warning or Academic Probation is a signal that there is a problem that should be addressed. It does not mean that you cannot be a successful student, but it does mean that you may want to take a step back and assess your situation to identify those factors that may be affecting you academically. A great place to start is with your Academic Advisor. Your Advisor can assist you to design a plan to get on track to Good Academic Standing. This plan may include lightening your academic or workload, brushing up on your study skills or may even include reconsidering your choice of major. Other campus resources that you may want to consult with include:
The Financial Aid Office reviews the academic progress of all undergraduate students to ensure that students are meeting the requirements to remain eligible to receive financial aid. Students who do not meet the eligibility requirements may appeal to have their aid continued on a probationary status. This appeal is reviewed by an appeals committee and if the probationary status is continued it is important for students to understand the terms of the probationary status. Your financial aid counselor is a great resource for explaining what is required to maintain your financial aid and the requirements for having your aid fully reinstated.
|Sometimes even the best of friends can have difficulty living together. The good news is that this can present an opportunity for you to learn how to resolve conflict and there are people who can help you with this process. If you are having trouble with a roommate you should first try and talk with your roommate, your Resident Assistant or Hall Director can also be a great resource to provide guidance on resolving roommate conflicts. If you live off campus and need help resolving a roommate conflict you may want to contact the Office of Commuter Services.|
The Office of Commuter Services has a number of resources available to inform you of the process of renting a house or apartment. The staff in Commuter Services will connect you with fellow students who are looking for roommates to share off campus housing and educate you on your rights and responsibilities as a renter.
|If I have a bursar hold on my account how do I get it removed?
If your hold is based on the fact that you have not enrolled in a payment plan for the semester, you can complete the process by going to the MyXU Portal and logging in using your Username and Password. Then click on the Student Services tab. Under the My Academic Records channel, click on the My Bursar Account link. Choose your payment plan from the options listed. Be sure to read the Terms and Conditions. Complete the process by submitting your information. The hold will be removed from your account within two minutes.
If your hold is due to an outstanding account balance, you can make a payment online. The hold will be removed from your account the next business day if you paid by credit card. If you paid by check or eCheck, the hold will be removed after 15 business days have elapsed. For online payment information, see the Frequently Asked Question: How do I make a payment on my bursar account?