The Office of Student Success and Parent/Family Outreach is a great place to start if you are having any type of academic or administrative difficulties. The staff in the office will assist you by helping to identify the best resources to resolve any problems you may be experiencing. The best time to deal with any type of difficulty is now. 

We have identified some of the most common problems and suggested solutions and resources.


I'm having trouble outside of my classes

Life has its ups and downs and sometimes unexpected problems or issues may arise. Please know that there are resources at Xavier designed to assist you.

  • Advocate Program
    The Xavier Advocate Program exists to provide confidential support, information and advocacy for those affected by harassment, discrimination, relationship violence, sexual assault, rape and stalking.
  • Health and Wellness Center

    Xavier's Health and Wellness Center offers medical, counseling and other services to the campus community.

  • Psychological Services

    The Psychological Services Center provides an on-campus center where Department of Psychology faculty, students, and staff apply principles of psychology to address the concerns of others.

  • Retention Services
    Personal staff consultations, referrals to on campus resources, and guiding students to effectively navigate their college experience are central to our work.  We work collaboratively with other departments on campus to provide resources to Xavier students.


I'm not doing well in
my classes

Get help as soon as you need it. Don't wait until the test. The new material builds on the previous sections, so anything you don't understand now will make future material difficult to understand.

  • Ask questions in class.
  • Visit the Instructor's Office Hours. Instructors like to see students who want to help themselves.
  • Ask friends, members of your study group, or anyone else who can help. The classmate who explains something to you learns just as much as you do, for he/she must think carefully about how to explain the particular concept or solution in a clear way. So don't be reluctant to ask a classmate.
  • Go to Study Sessions or other tutoring sessions on campus. 

Asking Questions

Don't be afraid to ask questions. Any question is better than no question at all (at least your Instructor/tutor will know you are confused). But a good question will allow your helper to quickly identify exactly what you don't understand.

  • Not too helpful comment: "I don't understand this section." The best you can expect in reply to such a remark is a brief review of the section, and this will likely overlook the particular thing(s), which you don't understand.
  • Good comment: "I don't understand why this is a run on sentence. This is a very specific remark that will get a very specific response and hopefully clear up your difficulty.
  • Good question: "How can you tell the difference between Greek and Roman architecture?"
  • Okay question: "How do you do #17?"
  • Better question: "Can you show me how to set up #17?" (the Instructor can let you try to finish the problem on your own), or "This is how I tried to do #17. What went wrong?" The focus of attention is on your thought process.
  • Right after you get help with a problem, work another similar problem by yourself.

You Control the Help You Get

Helpers should be coaches, not crutches. They should encourage you and give you hints. But they should not, actually do the work. They are there to help you figure out how to learn for yourself. When you go to office hours, your study group or tutors, have a specific list of questions prepared in advance. You should run the session as much as possible. You may also want to consider utilizing these resources:


I'm on Academic Warning or Academic Probation

You received a note from your College Dean informing you that you are Academic Warning or Academic Probation and may wonder "What does this mean?"  Being placed on Academic Warning or Academic Probation is a signal that there is a problem that should be addressed.  It does not mean that you cannot be a successful student, but it does mean that you may want to take a step back and assess your situation to identify those factors that may be affecting you academically.  A great place to start is with your Academic Advisor.  Your Advisor can assist you to design a plan to get on track to Good Academic Standing.  This plan may include lightening your academic or workload, brushing up on your study skills or may even include reconsidering your choice of major.  Other campus resources that you may want to consult with include:


I've lost my scholarship or financial aid

The Financial Aid Office reviews the academic progress of all undergraduate students to ensure that students are meeting the requirements to remain eligible to receive financial aid.  Students who do not meet the eligibility requirements may appeal to have their aid continued on a probationary status.  This appeal is reviewed by an appeals committee and if the probationary status is continued it is important for students to understand the terms of the probationary status.  Your financial aid counselor is a great resource for explaining what is required to maintain your financial aid and the requirements for having your aid fully reinstated.


I am having trouble
with my roommate

Sometimes even the best of friends can have difficulty living together.  The good news is that this can present an opportunity for you to learn how to resolve conflict and there are people who can help you with this process.  If you are having trouble with a roommate you should first try and talk with your roommate, your Resident Assistant or Hall Director can also be a great resource to provide guidance on resolving roommate conflicts.  If you live off campus and need help resolving a roommate conflict you may want to contact the Office of Commuter Services.


I am looking for off campus housing and don't even know where to start

The Office of Commuter Services has a number of resources available to inform you of the process of renting a house or apartment.  The staff in Commuter Services will connect you with fellow students who are looking for roommates to share off campus housing and educate you on your rights and responsibilities as a renter.


I have a bursar hold
and cannot register


If I have a bursar hold on my account how do I get it removed?

If your hold is based on the fact that you have not enrolled in a payment plan for the semester, you can complete the process by going to the MyXU Portal and logging in using your Username and Password. Then click on the Student Services tab. Under the My Academic Records channel, click on the My Bursar Account link. Choose your payment plan from the options listed. Be sure to read the Terms and Conditions. Complete the process by submitting your information. The hold will be removed from your account through our overnight process.

If your hold is due to an outstanding account balance, you can make a payment online. The hold will then be removed from your account the next business day. 

The Bursar's Office is open Monday through Friday, 8:30am ? 5:00pm to assist you. The Bursar?s Office can accept cash and check payments over the counter while credit card and eChecks can be made online. Please refer to our website for the Frequently Asked Question: How do I make a payment on my bursar account?