MyXU - Frequently Asked Questions

No, any faculty, student, or employee with an authorized account can access the system anywhere, anytime. If you are on vacation, at home or in another office, you can login and use MyXU.

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Announcements

Are campus and personal announcements archived?

No, announcements are not archived.

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Can existing announcements be edited?

Existing campus and personal announcements cannot be edited; they need
to be reposted as new announcements which we hesitate to do as it causes
confusion to users. Please be sure to proof announcements prior to
submitting them.

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What is the difference between a personal and a campus announcement?

Personal announcements are sent to you based on your role on campus (faculty, staff, or student).
Announcements sent through your MyXU courses and groups are also delivered through the personal announcement channel.

Campus announcements are sent out to everyone on campus.

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Can I delete more than one announcement at a time?

No. The way the system works you must click delete for each message/ announcement. Note: announcements have an automatic expiration on them. For campus announcements it is usually 2 weeks; for course announcements it is 2 weeks. Some announcements may have other expiration default times set.

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Browsers

Which browsers are supported?

To log into the system effectively, you should be using one of the following Internet browsers:

	Windows	Mac
Internet Explorer	6.0 with latest security patch 5.5 SP2	5.1.7 for OS 9
Netscape	7.1	7.1 for OS 10.3 7.02 for OS 9
Mozilla	1.6	1.6 for OS 10.3

If you are trying to log in to the system using another browser, you may experience difficulties.

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Help

Where do I go if I need help with MyXU?

The help link found in the upper right hand corner of most MyXU windows leads to quick and to the point information.
The tab labeled Tutorial contains basic explanations of major features and functionality found in MyXU.
Information Systems and Services' (ISS) Help Desk can provide answers to specific questions. ISS helpdesk can be reached by calling 745-4357 (HELP).
You can always e-mail us at myxu@xavier.edu. We would be happy to answer any questions that you have.

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No. If you login to MyXU at one computer and then login to MyXU at another computer with the same account, it will log you off the first computer. This a security feature within the software.

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Can two users login to MyXU on one computer at the same time?

While 2 different accounts can be logged into at the same time, we do not recommend that you do this because the system may have trouble differentiating the separate accounts.

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Mac

Can I use a Mac to access MyXU?

Yes.

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Messages & Alerts

What do I do if I get a "security alert" message?

Just click 'yes' to continue. If you do not want to see this message when you are passing over secure connections, check the box that says, "Do not show me this again."
If the alert says, 'Macromedia Security Alert settings, myxu.xu.edu is attempting to read from cfpublic.xu.edu.' This is a potentially insecure operation. Do you want to allow it? Select Allow and check the box labeled 'Never ask again'.

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Network

Can I access the computer drives, like the "G" drive from MyXU?

Not directly through MyXU. However, there is a link to "Access" under the Quick Links channel which provides access to computer drives.

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Passwords

How do I change my password?

Log in to MyXU.
Click the My Account link In the upper left corner of the Home page.
Complete the My Account Preferences / Change Password section.
Click the Save Changes button at the bottom of the screen.

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Pop-ups

Pop-up blockers, how do I configure to allow the Xavier domain?

For instructions on how to configure some of the more common pop up blockers, firewalls, and security software (Norton, McAfee, etc...) click here (pdf).

Another option is to temporarily by-pass pop-up blockers. Press the CTRL key while clicking the compose or reply button in e-mail or the attachment. You will need to keep the CTRL key pressed until the new window appears. This works for most but not all pop-up blockers.

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Pop-up blockers will interfere with the functionality of MyXU and may prevent you from composing, replying to e-mail, or opening attachments. Disable any and all pop-up blockers if you find this to be a problem on your system. Or you can customize the blocker to not block the following sites:

http://portal.xavier.edu/

http://luminismsg.xu.edu

http://luminisdbcal.xu.edu

For instructions on how to configure some of the more common pop up blockers, firewalls, and security software (Norton, McAfee, etc...) click here (pdf).

Contact the help desk at 745-4357 if you continue to experience problems.

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Time-out

How long until I time out?

For security reasons, the system is set to time you out in one hour. If you would like to set it for a different time period

Click the My Account link In the upper left corner of the Home page.
Complete the My Account Preferences / Change Timeout section.
Click the Save Changes button at the bottom of the screen.

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Training

How do I sign up for training?

Instructional Technology Services provides general training on MyXU in addition to more specific classes on Calendar, E-Mail and Groups. Check out the Instructional Technology channel on the Library & Technology Tab for more information on training classes offered.

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Troubleshooting

I see odd characters within text in MyXU where it looks like international characters should be. Why?

If you are using the Mozilla or Netscape browser you will need to modify the Character Encoding.

Open the View menu at the top of the screen.
Choose Character Coding, and then choose Auto-Detect.
From the Auto-Detect options choose Universal.

Once this is done, the international characters will render properly.

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Why do I get kicked out of MyXU?

We've noticed this happen to some users when they open a second browser window while currently logged onto MyXU in another browser window. If the browser home page setting is set to myxu.xu.edu, opening the second browser window causes a person to get kicked off in the first browser. To prevent this from happening set your browser home page to www.xavier.edu instead of myxu.xu.edu. You can easily access MyXU from www.xavier.edu using the MyXU portal link in the upper right.

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