Xavier University Library: Help: Troubleshooting Problems with the Document Delivery (Ariel) Server

The following are problems you might encounter when attempting to access documents saved on the Document Delivery (Ariel) server.

Usernames and passwords are case sensitive. If necessary, try copying and pasting the username and password from the email that was sent to you.
If you have used up all viewings, or exceeded the 30 day time limit from all available documents, you will not have anything to view.

Are you are using a modem? The documents average 1.7MB and can be as large as 10MB depending on the size and complexity of your article. Give these documents about 2 1/2 minutes per Megabyte with a 56kbps modem working at top speed. As a gemeral rule, if you don't see the article after about 5 minutes, then check some of the other suggestions in this list.
Is Adobe Acrobat Reader 3 or greater installed? Click this link http://www.xu.edu/library/help/testpdf.pdf to see if everything is working O.K.
Try to install/reinstall the current Adobe Acrobat plugin. Go here http://www.adobe.com/products/acrobat/readstep2.html and follow the instructions for installing the software.