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Document Delivery Services: FAQs

Ariel Web Server | Article Request Form | Audiovisual Request Form | Book/BookChapter/Dissertation/Thesis Request Form | FAQs | Request Instructions | Document Delivery Home


Who can use document delivery services?

Faculty, staff, students, alumni, and Jesuit visitors may borrow materials through document delivery services. As a borrower you agree to accept responsibility for items loaned from other institutions.

How do I borrow books not in the XPLORE or OhioLINK library catalogs?

  1. Make sure the book is not available in XPLORE.
  2. Make sure the book is not available in OhioLINK.
  3. Fill out the Document Delivery/Annex Book Request Form.
  4. See these instructions for help filling out the form.
How do I obtain journal articles not available at Xavier in digital, print or microform formats?
  1. Make sure the article is not available in digital format:
    • Click FIND IT @ XU for the article you need in a research database.
    • Search for the journal you need in JOURNALS @ XU.
  2. Make sure the article is not available in print or microform formats:
    • Search for the journal you need in XPLORE.
  3. Fill out the Document Delivery/Annex Article Request Form.
  4. See these instructions for help filling out the form.
How do I borrow audiovisuals not in the XPLORE or OhioLINK library catalogs?
  1. Make sure the audiovisual is not available in XPLORE.
  2. Make sure the audiovisual is not available in OhioLINK.
  3. Fill out the Document Delivery/Annex Book Request Form.
  4. See these instructions for help filling out the form.
How do I obtain an article in a journal located in the library's annex?
  1. Fill out the Document Delivery/Annex Article Request Form.
  2. See these instructions for help filling out the form.
  3. The journal will be ready for pickup at the IRC Desk, Circulation after 10am the day after the request is submitted. Materials requested on Friday will be available for pickup on Monday; materials requested on Saturday or Sunday will be available for pickup on Tuesday. You will be notified via telephone or e-mail if a requested item is not available.
  4. You must photocopy the article you want as journals cannot be checked out.

How do I obtain a book located in the library's annex or remote stacks?

  1. In XPLORE click the title of the book you want.
  2. Click the Request button and follow the on-screen instructions.
  3. The book will be ready for pickup at the IRC Desk, Circulation after 10am the day after the request is submitted. Materials requested on Friday will be available for pickup on Monday; materials requested on Saturday or Sunday will be available for pickup on Tuesday. You will be notified via telephone or e-mail if a requested item is not available.
  4. Books can be checked out at the IRC Desk, Circulation any time the library is open (check our hours page).

How long does it take to get items from other libraries?

Turnaround time depends upon the availability of the item and the cooperation of other libraries.

  • Books and other borrowed items usually arrive within 3-21 work days. 
  • Copies of journal articles and other documents shipped by mail or courier usually arrive within 5-21 work days.
  • Copies of journal articles and other documents shipped electronically usually arrive within 3-5 work days. 
How much does it cost?

Fees for document delivery services are subsidized by Xavier University Library.  There are no costs for borrowing materials or obtaining copies of documents. 

How will I be notified that my library materials have arrived at Xavier?

You will be notified by email (preferred) or telephone when materials borrowed through document delivery services arrive. Books and other borrowed items may be picked up at the circulation desk. 

Articles and other copied documents are delivered electronically. Your email notification message will contain an Internet addresss and password that you can use to retrieve your document. Please retrieve these electronic documents within two weeks.

What if I need the materials immediately?

If you need the materials right away and they are available at another SWON (formerly GCLC) or OhioLINK library, you may go directly to the library and borrow (using your ALL Card) or copy the materials you need. The document delivery or reference staff will assist you in locating libraries that own the materials you need.

How long may I use the materials?

The date the item is due is determined by the lending library and marked on the book wrap. 

May I renew materials?

To request one renewal of books borrowed through document delivery services, call the document delivery office at 513 745-4812 one week before the date the item is due.

Where should I return the library books I have borrowed?

Materials borrowed through document delivery services must be returned to the circulation desk at Xavier University Library or to the book drops outside the library.

What kind of materials may not be borrowed?

  • Reference materials
  • Rare, valuable, or very old materials
  • Entire issues of journals
  • Some theses and dissertations
  • Materials with local circulation restrictions
  • Some audiovisual materials 
Where can I get more information?

Visit the document delivery office on the first floor of Xavier University Library or contact:

  • Sidnie Reed: (513) 745- 4812 or reed@xavier.edu
  • Anne Davies: (513) 745-4803 or Davies@xavier.edu
  • IRC Desk, Reference: (513) 745-4808 or askus@xavier.edu (before 9am and after 5pm)

Copyright 2008 : Xavier University : McDonald Library : 3800 Victory Parkway : Cincinnati, OH 45207-5211 : 513 745-3881