Tutor-Client Bill of Rights

All LAC Tutors and clients can expect the following from the tutoring relationship and from the LAC office:

Tutor Rights

• A peer tutor has the right to:
• A comprehensive training program
• The punctuality of the student learner
• 24 hour notice if a student learner must cancel or reschedule an appointment
• Request additional training materials
• A job performance review in order to evaluate progress
• Equal treatment by employer
• Decline a student learner assistance if previous contact has been harmful in a personal or professional manner
• A pay increase after training requirements have been met
• Advance knowledge of mandatory meetings or scheduling conflicts
• An "open-door" policy:  A tutor has the right to meet with a supervisor about concerns or questions, at any time.

Student Learner Rights

A student learner has the right to:

• A punctual, prepared peer tutor
• 24 hour notice if a peer tutor must cancel or reschedule an appointment
• Confidentiality from all individuals employed by the Learning Assistance Center
• Expect timely contact from the Learning Assistance Center office and peer tutors
• Pursue all avenues necessary for academic success
• Change peer tutors if necessary
• A comfortable tutoring environment
• An explanation of their learning style test
• Approach a supervisor if there are any concerns or questions