Tutor-Client Bill of Rights

All LAC Tutors and clients can expect the following from the tutoring relationship and from the LAC office:

Tutor Rights

A peer tutor has the right to:

  • A comprehensive training program
  • The punctuality of the student learner
  • 24 hour notice if a student learner must cancel or reschedule an appointment
  • Request additional training materials
  • A job performance review in order to evaluate progress
  • Equal treatment by employer
  • Decline a student learner assistance if previous contact has been harmful in a personal or professional manner
  • A pay increase after training requirements have been met
  • Advance knowledge of mandatory meetings or scheduling conflicts
  • An "open-door" policy:  A tutor has the right to meet with a supervisor about concerns or questions, at any time.

Student Learner Rights

A student learner has the right to:

  • A punctual, prepared peer tutor
  • 24 hour notice if a peer tutor must cancel or reschedule an appointment
  • Confidentiality from all individuals employed by the Learning Assistance Center
  • Expect timely contact from the Learning Assistance Center office and peer tutors
  • Pursue all avenues necessary for academic success
  • Change peer tutors if necessary
  • A comfortable tutoring environment
  • An explanation of their learning style test
  • Approach a supervisor if there are any concerns or questions