Learning Assistance Center
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Grievance Policy and Appeal Process

Xavier Learning Assistance Center has both an informal and formal process for students who want to appeal a decision related to either the determination of appropriate accommodations or the implementation of appropriate accommodations. If the student is not satisfied with the action taken at the informal level, the student may file a formal complaint. The process for each shall be implemented in accordance with the following procedures.

Informal Process for Complaints Related to the Implementation and/or Determination of Accommodations

Complaints related to the implementation and/or determination of accommodations shall be presented orally or in writing to the Director of the Learning Assistance Center. The complaint shall contain:

  • A detailed statement of the complaint and the evidence in its support, as applicable;
  • The specific remedy sought, if any;
  • The signature of the student.

The Director shall attempt to resolve the complaint, mediating between student and faculty member if indicated.

The informal decision rendered by the Director shall be deemed accepted by the student unless the student files a formal complaint in accordance with the following requirements.

Formal Process

If the student is not satisfied with the action taken at the informal level, or the complaint involves the Director of the LAC or the LAC in general, the student may file a formal complaint in accordance with the following procedures.

The student shall, within sixty days of when the student knew or should have known of the situation that caused the complaint, file a complaint in writing with the Assistant Vice President (AVP) for Student Development.  The written statement shall contain:

  • A detailed statement of the complaint and the evidence in its support, as applicable;
  • The specific remedy sought, if any;
  • The signature of the student.

The AVP shall promptly contact the student to set up a date and time for an investigative meeting.  The student may have one individual present during the meeting, if desired.  The AVP shall conclude any necessary investigation within 30 days after receipt of the written complaint.

If the AVP concludes that the student's rights have been violated, the AVP shall send a written report of his/her findings to the Academic Vice President/Provost.  The Academic Vice President/Provost will determine the appropriate redress of grievance, and will communicate with the student complainant and all parties involved in the complaint.