Health Insurance Hotline - Anthem Blue Cross and Blue Shield

Horan Associates, your employee benefit plan consultant, can help:

• Answer Claim Questions
• Follow up with the insurance company on outstanding claims, billing and enrollment issues, and requirements to obtain reimbursement
• Benefit /Claim Questions - 513 745-0707 or 800 544-8306

If you are experiencing a medical claim problem, first contact Anthem Customer Service at 800 552-9159. If it is a dental claim problem, contact Dental Care Plus at 513 544-1100. You can verify:

• Benefit Levels
• Claims
• Understanding Explanation of Benefits
• Provider Access Questions

Please have your Social Security and Plan Number ready when you call.

If you need additional assistance or have any questions, please call Horan Associates at 513 745-0707 or 800 544-8306 and ask for Stephen Ashe. When calling please have the following information ready:

• Employee Name
• Social Security Number
• Patient's Name
• Claim Number (if known)
• Date of Service
• Amount of Claim
• Provider's Name

Please note, due to HIPPA Regulations, it will be necessary to complete an authorization to access and release protected Health Information. This form can be obtained by contacting Stephen Ashe, Horan Associates at 745-0707 or 1-800-544-8306.

If you would prefer to fax the information to Stephen Ashe, the fax number is 513 766-1101. This is a HIPPA Complaint fax machine, so your information will be kept confidential.

In the event you have a benefit question or concern that has not been handled correctly or to your satisfaction by the insurance company, please notify Judi Meyer at Horan Associates, Inc. at 513 745-0707 of 800 544-8306.