Health Insurance Hotline - HumanaPhoto of Xavier during the winter

Horan Associates, your employee benefit plan consultant, can help:

  • Answer Claim Questions
  • Follow up with the insurance company on outstanding claims, billing and enrollment issues, and requirements to obtain reimbursement
  • Benefit /Claim Questions - 513 745-0707 or 866-427-7478. If you are experiencing a medical claim problem, first contact Humana Customer Service at 866-427-7478. If it is a dental claim problem, contact Dental Care Plus at 513-554-1100. You can verify:
  • Benefit Levels
  • Claims
  • Understanding Explanation of Benefits
  • Provider Access Questions

Please have your Social Security and Plan Number ready when you call.

If you need additional assistance or have any questions, please call Horan Associates at 513 745-0707 or 800 544-8306 and ask for Maggie Kroeger. When calling please have the following information ready:

  • Employee Name
  • Social Security Number
  • Patient's Name
  • Claim Number (if known)
  • Date of Service
  • Amount of Claim
  • Provider's Name

Please note, due to HIPAA Regulations, it will be necessary to complete an authorization to access and release protected health information. This form can be obtained by contacting Maggie Kroeger, Horan Associates at 745-0707 or 1-800-544-8306.

If you would prefer to fax the information to Maggie Kroeger, the fax number is 513 794-8970. This is a HIPAA Complaint fax machine, so your information will be kept confidential.

In the event you have a benefit question or concern that has not been handled correctly or to your satisfaction by the insurance company, please notify Judi Meyer at Horan Associates, Inc. at 513 745-0707 or 800 544-8306.