At Xavier, where are health services offered?

Why are changes being made at the Xavier McGrath Center?

Are students required to obtain medical services at the Xavier McGrath Center?

Who are the providers and staff who will be caring for Xavier students?

Do students need an appointment to get care or can they just walk in for services?

What types of services will be offered at the Xavier McGrath Center?

Will counseling services still be available? Is there a charge for counseling services?

What kind of cost changes will there be and when will change take place?

Will medical charges be applied to a student’s bursar account?

Will students have to pay each time they come to the Xavier McGrath Center?

Will students be denied care if they do not have insurance and cannot make their copayment at the time of the visit?

Will my privacy be protected?

What hospitals/urgent care centers are available for student use for after-hours/weekend care or emergencies?

Can students get outside medications or prescriptions filled at the Xavier McGrath Center?

Can students with chronic condition (i.e. asthma, allergy, ADHD) be treated at the Xavier McGrath Center?

If a student is on a current medication, will the Xavier McGrath Center be able to follow up with care and prescription refills?

I need allergy shots. What do I do?

Will travel health exams be available for students traveling abroad?

Will we be able to get lab work done at the Xavier McGrath Center?

Will we be able to get physical therapy at the Xavier McGrath Center?

What if I have additional medical or counseling questions?

What forms of payment are accepted at the Xavier McGrath Center?

What do I do if I am ill in the evening or on a weekend?

How do I know if the health clinic is considered in-network with my insurance plan?

How do I waive or enroll in the student health insurance plan through Xavier?

 

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At Xavier, where are health services offered?

For many years, Xavier’s health and wellness services have been offered at the McGrath Health and Wellness Center. Beginning July 2017 and running through July 2019, services will still be offered at the same physical location, the McGrath Health and Wellness Center. In August 2019, the facilities will move into the newly constructed Health United Building. 

Why are changes being made at the Xavier McGrath Center?

Xavier University entered into an affiliation with TriHealth to expand and enhance health and medical services provided to Xavier students. This is a step in the new and exciting relationship that will also create future academic opportunities and a future health and recreation center. You can find out more about this historic affiliation by visiting www.xavier.edu/trihealth

Are students required to obtain medical services at the Xavier McGrath Center? 

No, students may obtain medical services at any provider they choose. The Xavier McGrath Center is offered for student convenience and is staffed with medical professionals versed in collegiate health best practices.

Who are the providers and staff who will be caring for Xavier students?

All medical providers and staff at the Xavier McGrath Center after July 1, 2017, will be employed or contracted by TriHealth.  Many of the physicians, nurse practitioners and team members will be the same individuals who are currently caring for Xavier students.

For instance, Dr. G. Stephen Cleves, our primary physician, has 20+ years working with students at Xavier and will continue to support the needs of students. Counseling services will continue to be offered by staff employed or contracted by Xavier.

Do students need an appointment to get care or can they just walk in for services?

Students’ time is best served by scheduling in advance whenever possible. Students will be able to schedule appointments by phone or online with TriHealth. Walk-ins at the Xavier McGrath Center will be seen as time permits. 

What types of services will be offered at the Xavier McGrath Center?

Primary Care Services provided by TriHealth & Counseling Services provided by Xavier University are offered at McGrath.

Primary Care Services including:

  • Acute, chronic and preventative medical care
  • Diagnosis and treatment of illness
  • Immunizations and routine preventative screening tests
  • Personalized counseling on maintaining a healthy lifestyle
  • Routine Check-ups

Additional Services will be provided at TriHealth’s nearby location at Xavier’s University Station including: 

  • Routine X-ray
  • Additional Primary Care Physicians    
  • Queen City Physicians
  • Bethesda Family Practice Residency 
  • OB/GYN 
  • Gastroenterology
  • Orthopedics

Counseling Services remain unchanged since this is a service provided by Xavier University.

Will counseling services still be available? Is there a charge for counseling services?

Counseling services will continue to be provided at two campus locations: Xavier McGrath Center and Xavier Psychological Services Center. There is no charge for counseling services at either location and these services will be provided by staff employed or contracted by Xavier. 

What kind of cost changes will there be and when will change take place?

Medical services at the Xavier McGrath Center will now fall under a student’s health insurance and will be billed directly by TriHealth after July 1, 2017. This will be new for students. 

Medical costs will vary by type of medical visit.   TriHealth expects that costs will align with a typical primary care medical visit.

Will medical charges be applied to a student’s bursar account?

Not at this time. Medical charges will be billed to one of the following: 

  • Student’s health insurance 
  • Out-of-pocket / self-pay

Will students have to pay each time they come to the Xavier McGrath Center? 

Trihealth will bill students’ insurance or require self-pay for every visit. If a student is self-paying, TriHealth will work with the individual to pay at the time of the visit or create a payment plan.  If there is a copay or coinsurance, it will be collected. TriHealth will provide information to eligible students about free or discounted services and no critical care will be refused due to an inability to pay.

Will students be denied care if they do not have insurance and cannot make their copayment at the time of the visit?

Students will not be denied critical care that McGrath is equipped to provide.  

Will my privacy be protected?

Yes, our teams at the Xavier McGrath Center as well as TriHealth follow all legally required procedures to ensure student and patient privacy. For students utilizing health care insurance in which they are a dependent on their parent’s or other guardian’s insurance, TriHealth statements will show information about types of services provided. 

What hospitals/urgent care centers are available for student use for after-hours/weekend care or emergencies?  

TriHealth has a vast network of services to meet all needs of a student whether that is during normal hours at Xavier McGrath Center or at one of the many TriHealth Cincinnati locations after hours.  

Dr. Cleves and his partners will continue to provide call coverage 24/7.

Students can always contact the physician on call if they have questions. Students can dial 513-745-3022 to connect with TriHealth’s team to see if the Xavier McGrath Center is open or find out about other options. 

Can students get outside medications or prescriptions filled at the Xavier McGrath Center?

No, but if the patient is seen in the clinic, some prescription medication may be dispensed to patients on-site.

Can students with chronic condition (i.e. asthma, allergy, ADHD) be treated at the Xavier McGrath Center?

Care for stable chronic conditions will continue to be handled by medical providers at McGrath, depending on patient needs. Some patients may be referred to outside specialists if appropriate. 

If a student is on a current medication, will the Xavier McGrath Center be able to follow up with care and prescription refills?  

Yes. And when necessary, the TriHealth team will reach out to the student’s “home” primary care or specialty providers to better coordinate care. 

I need allergy shots.  What do I do?

Call the Xavier McGrath Center and TriHealth will work with you on a plan of care.

Will travel health exams be available for students traveling abroad?  

The Xavier McGrath Center will continue to provide travel health exams.

Will we be able to get lab work done at the Xavier McGrath Center?

Yes. The Xavier McGrath Center will be able to provide lab work.

Will we be able to get physical therapy at the Xavier McGrath Center?

Physical therapy is not currently available. This is a feature that will be added in the future.

What if I have additional medical or counseling questions?

Students, parents, or others may contact the Xavier McGrath Center by calling 513-745-3022. Our team will be happy to answer your questions. 

What forms of Payment are accepted at the Xavier McGrath Center?

Debit, Credit, HSA, FSA, All Cards, Cash, Check

What do I do if I am ill in the evening or on a weekend?

There will be a 24 hour on-call nurse line available in the fall of 2017.  More information to come.

How do I know if the health clinic is considered in-network with my insurance plan?

You must contact your insurance company to see if TriHealth is covered in your health insurance plan. Hospitals in the TriHealth Network include Bethesda and Good Samaritan Hospitals in Cincinnati. The Xavier University Student Health Center will be billing under "TriHealth G LLC". Click here for the TriHealth payor guide.

How do I waive or enroll in the student health insurance plan through Xavier?

Visit https://xavier.myahpcare.com/, logging in with your Student ID number, and using your 8-digit date of birth as your password with no special characters.  Call 513-745-3041 for further assistance in this process.