cisco ip phone system deployment

Unified Communication (UComm)
The University is upgrading the current Xavier telephone system to the Cisco VoIP telephony system.  During the next three months Information Resources will deliver new Cisco desk phones to all campus offices and collect the old telephones.  The new Cisco phones will provide employees with new features and functionalities, enhancing communication across campus.  

These enhancements include:

• New phone capabilities: One-button features such as speed dialing and conferencing; a complete display of your incoming and outgoing phone activity; easy access to the University phone directory.
• Cisco Unified Personal Communicator (CUPC): An instant messaging and availability tool that syncs with your Outlook calendar
• Meeting Place Express: A web conferencing tool for sharing voice, video, and desktop presentations.

When will the new phones arrive in my area?

• At least 2 weeks before your delivery date you will be contacted by a project team member to survey your current phone use and discuss your deployment date.  

How can I learn more about the phone and additional features?

• The Cisco phone training workshop schedule is located at http://www.xavier.edu/ds/ucomm/workshops.cfm.
  
  Quick reference guides that describe the features and functions of the new phones can be accessed at http://www.xavier.edu/ds/ucomm/resources. 

Software installations that accompany the phone deployment
When you receive your new Cisco phone, three software applications will be installed on your Windows computer. Installation and access information for Mac users is contained in the descriptions below.

1. Cisco Unified Personal Communicator (CUPC) 
   
   What is it?
   A desktop computer application providing easy access to voice, instant messaging, voicemail and presence information from a single, multimedia interface on your PC or Mac. CUPC integrates your most frequently used communications applications and services.
   
   Post-Installation steps that you will need to execute to use CUPC:
   
   
   • Open newly installed CUPC client (Windows systems)
   • File > Preferences > Status (Check the “Show me as in a Meeting” box to configure syncing/availability with your Outlook calendar appointments)
   • File > Preferences > Account (Fill in your Xavier username and password for “Web Conferencing” and “Voice Messaging”)
   • Click OK
   • Visit http://www.xavier.edu/ds/ucomm  for quick reference guides
   • For Mac Users (web link for instructions now on noc)
     
     View Installation Instructions for Mac Users
     
     
     
2. MeetingPlace Express
   
   What is it?
   A conferencing tool that merges your phone with your computer to create a flexible communication environment for phone conferences, video conferences and webinars.  You can also add MeetingPlace Express functionality to Outlook for the convenient scheduling of conference calls your Outlook calendar.
   
   Post-Installation steps
   
   
   • Additional configuration is not needed for the MeetingPlace Express Outlook plug-in.
   • Visit http://www.xavier.edu/ds/ucomm  for quick reference guides.
     
     
   Macintosh users can use the web interface to utilize the MeetingPlace Express web conferencing tool.
   
   
   
3. ViewMail Add-In for Outlook (PC Only): 
   
   What is it?
   Viewmail adds additional features to your Unity Voicemail feature including audio voice mail alerts, a voice mail player within the body of an email, and the option to ring your phone to listen to the message after double-clicking the audio file.
   
   Post-Installation Steps needed:
   
   
   • Open your Outlook client
   • File > ViewMail Options > General tab
   • Type your personal extension under the “Phone Record and Playback” section
   • Click OK
     
     

Visit http://www.xavier.edu/ds/ucomm for quick reference guides.