Frequently Asked Questions

Xavier publishes a monthly eBill, an electronic presentation of University invoices, for every registered student. Learn more by clicking on the links below.

How do I make a payment on my bursar account?

There are several different ways to make a payment on your bursar account and they are listed below. Before you read the rest of the answer to this question, however, keep in mind that in order to make a payment to a student’s bursar account, you must either be the student or an Authorized User. Authorized Users are created by the student. For more information, see the Frequently Asked Question: I’m the student, how do I create an Authorized User?

Please note that we encourage all of our students/parents to pay online. Not only is this the most efficient and secure way to post a payment to your bursar account, but it also helps us hold down our processing costs. We appreciate your support of our online payment process.

Ways to pay:

  1. Electronic Check: We accept electronic checks (eChecks). If you pay by eCheck, there are no additional fees associated with your transaction. You will need your bank’s routing number and your checking/savings account number. Click here if you would like to pay by eCheck. [If the student's bursar account balance becomes a credit balance (over-paid) as a result of an eCheck payment being posted to the account, the overpayment will be refunded once 15 business days have elapsed from the posting date of the eCheck.]
     
  2. Credit Card: We accept credit cards (MasterCard, American Express, and Discover). If you pay by credit card, there is a convenience fee associated with your transaction. You will be prompted, in advance of completing your transaction, with the amount of the convenience fee associated with your payment. This convenience fee will be reflected on your normal credit card invoice; it will appear as "CASHNet SmartPay - Xavier." You will need the information found on your credit card to complete this transaction. Click here if you would like to pay by credit card.
     
  3. U.S. Mail: Here are the steps to follow if you decide to pay your bursar account by check, money order, or Cashier’s Check.
     
    • Using your computer’s printer, please print the remittance stub found on your eBill. You may have to scroll down to a subsequent page.
    • Detach the remittance stub as indicated by the dashed line.
    • Make your check, money order, or Cashier’s Check payable to Xavier University.
    • Place your remittance stub and your check, money order, or Cashier’s check
      in an envelope.
    • Prior to adding postage to your envelope, are you sure that you don’t want to pay online by electronic check (eCheck)? It’s faster, efficient and more secure. There are no additional fees to pay with eCheck and it saves you the expense of postage. If you’ve changed your mind and do want to pay via eCheck, click here.
    • Mail your check, money order, or Cashier’s Check to:

      Bursar’s Office
      Xavier University
      3800 Victory Parkway
      Cincinnati, OH  45207-3361
  4. Bank Wire: Contact the Bursar's Office for wiring information. Our email address is xubursar@xavier.edu, our phone number is 513-745-3435, and we are located in Fenwick Place, Suite 8.
     
  5. In Person: Payments are received in the Bursar’s Office, located in Fenwick Place, Suite 8. Hours are from Monday through Friday, excluding holidays, from 8:30a.m. until 5:00p.m.
     
  6. Overnight: Our physical address is:

       Office of the Bursar
       Fenwick Place, Suite 8
       1625 Herald Avenue
       Cincinnati, OH  45207-3361

Be sure to put your student ID number on your check or money order and include the remittance stub from the invoice.

Please note: If the student's bursar account balance becomes a credit balance (over-paid) as a result of a check or eCheck payment being posted to the account, the overpayment will be refunded once 15 business days have elapsed from the posting date of the check or eCheck.

Why doesn't the Bursar's Office accept Visa as a form of payment on my Bursar account?

While Visa is accepted in other venues on campus, it is not accepted as a form of payment towards a Bursar account. Visa has chosen not to participate in a percentage-based convenience fee program.

I’m the student, how do I create an Authorized User?

Only the student can create an Authorized User. This can be a:

  • parent,
  • both parents (individually: they need separate email addresses or collectively: they have a common email address they share),
  • grandparent(s),
  • employers, etc.

You, the student, might want to keep in mind that your Authorized User(s) will have access to information that is located on your My Bursar Account page i.e. your account balance, your payment plan, your recent payments, your eBills. In fact, your Authorized User(s) will have the ability to make online payments to your bursar account through an electronic check (eCheck) or credit card. So adding appropriate Authorized User(s) is a good idea.. For more information on how to make payments on your bursar account, see the Frequently Asked Question: How do I make a payment on my bursar account?

Okay, back to the question at hand, I’m the student, how do I create an Authorized User(s)? To do so, the student must log into the MyXU Portal, click on the Student Services tab along the top, look in the My Academic Records channel and click on the link called My Bursar Account. This will take the student to a screen that allows the student to, among other things, create an Authorized User(s).

When is interest assessed on my bursar account?

A 1% interest charge will be assessed on the last business day of the month on any unpaid balance. Interest is only charged on the balance that remains on the account. If you participate in any payment plan, interest will be charged monthly on the total unpaid balance. You can avoid interest by paying the account balance in full by the due date of each monthly bill.

Will I be able to view previous eBills?

Yes. Beginning with the August 2010 eBill, all eBills from that point forward will be available for viewing. If an invoice from a month prior to August 2010 is needed, please contact the Bursar’s Office at xubursar@xavier.edu or call 513-745-3435.

I want to change the payment plan I’m currently using. How do I do that?

If you want to make a change from the current payment plan you’re using, the Bursar’s Office staff must withdraw you from your current plan. Currently, there is not a process in place where you can electronically make the change. Once you have been withdrawn from the plan, you can go online to your My Bursar Account page and enroll in the plan of your choice. To initiate the change, notify the Bursar’s Office by phone (513-745-3435), by email (xubursar@xavier.edu), or by coming to our office during our normal business hours of Monday through Friday from 8:00am to 5:00pm at Fenwick Place, Suite 8. Be sure to supply sufficient information regarding the student (a photo ID if in person) so we can process the withdrawal.

Remember, even if you plan to pay your balance in full each month by the due date, you must still be enrolled in a payment plan.

What do I do to get started?

If the student wants a parent(s), a guardian, and/or some other person(s) to become an Authorized User, the student will be able to set them up as such. Here are the steps the student needs to follow:

  1. Log into the MyXU Portal.
  2. Click on the Student Services tab along the top.
  3. In the My Academic Records channel, click on My Bursar Account.
  4. Once the student arrives at the My Bursar Account home page, they can easily add an Authorized User. The Authorized User(s), like the student, will receive an email notification when the student’s eBill is available each month.

Registered students are automatically set up to receive their eBill notification. However, students will need to check their Xavier University email account for the email notification telling them that an eBill is ready to be viewed.

How do I access my eBill?

Students can access their eBill through the MyXU Portal. After logging in, they should click on the Student Services tab, go to the My Academic Records channel, and click on the My Bursar Account link.

  • For Authorized Users: When the student first creates an Authorized User(s), a Username and temporary Password will be sent to each Authorized User(s) (e.g. parent(s), guardian, employer, etc.). When the Authorized User(s) logs in for the first time, they will be prompted to change their temporary Password and answer a security question. From that point forward, when an eBill is available, the Authorized User will receive an email notification that includes a link which will allow them to log in using their personalized Username and Password.

    Remember, if an Authorized User cannot gain access or is no longer receiving the eBill notifications, they should first check with the student to make sure that their access rights have not been revoked.

What if I do not have access to the Internet or a computer?

Students, who have no other access to the Internet, can do so via the on-campus computer labs. Parents, guardians, and other Authorized User(s) can access the Internet from home, work or anywhere a computer is available. Recipients of an eBill may also print a copy of their bill and send it to their parent/guardian/other via the U.S. Postal Service, if necessary.

Can I authorize people other than myself to receive a copy of my eBill?

Yes, students may authorize others to have access to their eBills. Students can do this by setting up their parent(s)/guardian/others as Authorized Users from the My Bursar Account home page. See the Frequently Asked Question: I’m the student, how do I create an Authorized User?

When and how do I receive my eBill?

The student and any Authorized User(s), created by the student, will receive an email message. The email will be sent to the student at their official Xavier University email address while the Authorized User(s) will receive the email at their preferred email address. The email will alert the student and any Authorized User(s) that their eBill is available to view and pay. Once they click on the link provided in the email and login, the eBill can be viewed. View Xavier’s billing schedule so you know when to expect future eBills.

Can I print a copy of my eBill?

Yes, eBills can be printed as you would any document maintained on your computer.

How can I change my personal information?

If you are a student, you can change your address at the Registrar's Office by filling out the yellow Bio/Demographic Data Update form. If you need to change your name, you should take your Social Security card reflecting your new name, to the Registrar's Office to have your name changed. The Registrar's Office also handles student verification forms that acknowledge you are a student at Xavier University. If you are an employee of Xavier University, you must contact Human Resources to make the appropriate changes.

What are eBills?

eBills are online invoices that display the same information as traditional paper billing statements.

What are the benefits of eBills?

eBills provide convenient access from any computer with an Internet connection. Information is secure and confidential – the eBill can only be viewed by the student or Authorized User(s). There are no mailing and postal delays. It is also much more secure.

Why doesn't my bill show all of my financial aid or the payment I just made?

The Bursar’s Office publishes eBills at the beginning of every month for accounts that have a balance due or any new account activity from the previous month. If you make a payment, incur any new charges or if financial aid changes after the monthly bill is processed, read the Frequently Asked Question: Where can I go online to see more detail on my bursar account? If your financial aid (loans, scholarships, or grants.) still does not appear on your account, you should contact the Financial Aid Office at xufinaid@xavier.edu or 513-745-3142.

How do I request a refund check?

There is no need to request a refund check for a credit balance that appears on your bursar account. The Bursar's Office performs a refund process each week. Refund checks can be electronically deposited to the checking account or savings account of your choice by enrolling in eRefund. See What is My eRefund? If you choose not to enroll in My eRefund, your refund check will be mailed to your local address on file. If no local address exists in our files, the check will be mailed to your home address. Students can no longer pick their refund check up from the Bursar's Office. 

What is My eRefund?

Every week, Xavier processes refunds for students who have overpayments on their bursar account. For more information, read How do I request a refund check?

My eRefund is a secure and convenient way to have any overage on a student's bursar account directly deposited to the bank account of their choice (domestic banks only).

To enroll in My eRefund:

  • Login to the Portal at http://portal.xavier.edu/
  • Click on the Student Services tab along the top of the page
  • Look in the My Academic Records channel
  • Click on the My eRefund link
  • Enter your banking information

Important Information about My eRefund:                                                                                                         

  • Once you enroll in My eRefund, your choice becomes effective immediately.
  • Xavier will use My eRefund to process both the refund of overpayemnts on a student's bursar account and any student reimbursement payments for which they might be eligible.
  • My eRefund is not related to payroll direct deposit. Those preferences must be coordinated through the payroll department.
  • Students can only have one active bank account associated with the My eRefund process.
  • Students can enter their checking or savings account information or that of a parent or guardian if the student wants someone else to receive any overpayment from their student bursar account.
  • Beginning with the spring semester 2012, Xavier will no longer issue refund checks for pick-up. Refund checks will be mailed after the refunds have been processed each week. Allow 3-7 days for the check to reach its destination.
  • With My eRefund, the refund is deposited within 1-2 business days after processing.

If I have a bursar hold on my account how do I get it removed?

If your hold is based on the fact that you have not enrolled in a payment plan for the semester, you can complete the process by going to the MyXU Portal and logging in using your Username and Password. Then click on the Student Services tab. Under the My Academic Records channel, click on the My Bursar Account link. Choose your payment plan from the options listed. Be sure to read the Terms and Conditions. Complete the process by submitting your information. The hold will be removed from your account within two minutes.

If your hold is due to an outstanding account balance, you can make a payment online. The hold will be removed from your account the next business day if you paid by credit card. If you paid by check or eCheck, the hold will be removed after 15 business days have elapsed. For online payment information, see the Frequently Asked Question: How do I make a payment on my bursar account?

What is the Health Insurance charge?

Health insurance is automatically charged to all full-time undergraduates' bursar accounts in the fall semester. All full-time undergraduates must be covered by a major medical health insurance policy. If the student is covered by their own/parent’s insurance, then this charge can be waived by proof of insurance, which can be done online here after July 1st. If the student is unable to prove that they have health insurance, then the Xavier insurance will cover the student for the school year.

There are some other important dates and deadlines related to the Health Insurance waiver process so for more information, click here.

Where can I go online to see more detail on my bursar account?

Account Summary and Account Summary by Term are two links that are located inside your MyXU Portal on the Student Services tab within the My Academic Records channel. There you will find more detailed account information.

I previously enrolled in a Payment Plan, do I have to enroll each semester?

Yes. All registered Xavier students must enroll in a payment plan each semester.

If you are the student, you can always review your Payment Plan by logging into your MyXU Portal, clicking on the Student Services tab along the top, looking in the My Academic Records channel and clicking on My Bursar Account.

How do I receive a paper bill?

Read the Frequently Asked Question: Can I print a copy of my eBill?

I am enrolled in the Employer Reimbursement Plan with a deferred due date, so why does my monthly statement reflect an earlier due date and an amount due that is more than the tuition?

The Employer Reimbursement Plan is meant to assist students by deferring their balance due date for tuition charges until approximately one month after classes have ended for a given semester.  During this deferment period, interest is still charged to the student’s account. This charge is assessed on the last business day of each month and calculated on the total unpaid balance. Therefore, you are being billed monthly for interest and any other fees that have been added during the previous month. You are required to pay the accrued interest each month along with any additional charges above your tuition cost. You can easily calculate what’s currently due by taking the Current Balance on your statement and subtracting the cost of tuition. Please review the Terms and Conditions of your payment plan to view your semester due date. Interest and other charges are due as incurred and are billed monthly.

What Payment Plans are available and do I have to enroll each semester?

All registered students are required to enroll in a Payment Plan each semester. Executive MBAs and off-site MBAs are enrolled in payment plans that are customized to their programs and are administered by their program coordinators. However, for the general student population, if you do not enroll in a payment plan, you will receive a weekly email reminding you to do so and a hold will be placed on your bursar account until the enrollment process (which takes only a minute or two) is completed. The Bursar Hold will block future class registration and the release of transcripts and diplomas. You can enroll in the Payment Plan by logging into the MyXU Portal, clicking on the Student Services tab, going to the My Academic Records channel, and clicking on the link called My Bursar Account.

We currently offer two types of Payment Plans.

1. X-Flex Payment Plan: Students can spread their Total Balance for the current semester over 5 monthly payments (4 monthly payments for summer) or pay their Total Balance in full each month. To avoid interest charges, read Can I learn more about my invoice?

If a student is going to make monthly installment payments, the minimum amount that must be paid each month is the amount shown on the student’s X-Flex Payment Plan schedule. Review the Frequently Asked Question "Where do I go to view my Payment Schedule including Due Dates and Installment Amounts?"

Interest charges are assessed on the last business day of each month at the current rate of 1% per month (rate subject to change) based on any unpaid balance.  

Installment payments are scheduled in this manner: For the Fall Semester, payments are due in July, August, September, October, and November. For the Spring semester, payments are due in December, January, February, March and April. For the Summer semester, only 4 payments are available and they are due in May, June, July, and August. The Due Date is the 20th of each month.

There is no administrative fee to enroll in any of our Payment Plans. The only cost associated with Xavier's Payment Plans will be the monthly interest charge as described above if the Total Balance is not paid in full each month according to the scheduled monthly invoices. 

X-Flex is available to all students. If you have financial aid and have completed all of your paperwork, this plan will subtract your financial aid from your Total Balance and calculate your minimum installment payment for you.

2. Employer Reimbursement Plan (ER): This plan is for the select group of students who have indicated that their tuition and fees will be paid by their employer. While the tuition is deferred until approximately one month after the end of the semester, interest still accrues and is charged on the last business day of the month at the current rate of 1% (rate is subject to change) per month on the total remaining balance. Students should pay the accrued interest each month and any additional charges that may be reflected on the eBill.

It is strongly recommended that students who do receive employer reimbursement pay for their first semester on their own through federal loans (must complete the FAFSA),  scholarships, grants, savings, etc. and then get reimbursed at the end of the semester. You can then use the reimbursement to pay for the following semester and this will repeat until your final semester when you  will receive one last reimbursement that you can use to pay off/reduce your first semester debt, if any was incurred. This process helps to safeguard against changes that may take place with your employee benefits or employment status.

Where do I go to view my Payment Schedule including Due Dates and Installment Amounts?

If you are the student, log into the Portal, click on the Student Services tab, look in the channel called My Academic Records and click on the link called My Bursar Account. Once a new window opens, you can click on  the "Review..." link (assuming you've previously enrolled in a Payment Plan) under the Installment Payment Plans channel. If you haven't enrolled in a Payment Plan, click on the "Enroll..." link associated with the plan of your choice. In either case, your Payment Schedule will be displayed. If you are an Authorized User, log into your Xavier University ePayment site and click on the "Review..." link (assuming you've previously enrolled in a Payment Plan) under the Installment Payment Plans channel. If the student is not enrolled in a Payment Plan, click on the "Enroll..." link associated with the plan of your choice. In either case, your Payment Schedule will be displayed.

How do I enroll in a Payment Plan?

If you are the student, log into the Portal, click on the Student Services tab, look in the channel called My Academic Records and click on the link called My Bursar Account. Once a new window opens, you can enroll in or review your payment plan in the channel called Installment Payment Plans.

If you are an Authorized User, you can log into Xavier University’s ePayment site at https://commerce.cashnet.com/cashnetb/SelfServe/eBillLogin.aspx?client=XAVIER_PROD then enroll in or review your payment plan in the channel called Installment Payment Plans.

What is the Instructional Technology Fee, Health and Counseling Fee, and the Student Activity Fee?

All three fees are mandatory in that they are charged to every full-time and part-time undergraduate student. Full-time undergraduate students will see these charges detailed as separate line items on their semester invoice. Part-time undergraduate students will see only the Student Activity Fee as a separate line item on their semester invoice while the Instructional Technology Fee and the Health and Counseling Fee are included in the tuition charge.  Part-time and full-time graduate students aren't assessed a Student Activity Fee but the Instructional Technology Fee and the Health and Counseling Fee are included in their tuition charge.

The Instructional Technology Fee and the Health and Counseling Fee are not fees for service but rather fees to support the infrastructure of these two areas. The Instructional Technology Fee makes it possible for students, both on- and off-campus, to access Blackboard, the library, and other areas of the University that are online. The Health and Counseling Fee supports the McGrath Health and Wellness Center which is available to all registered Xavier students.

With regards to the Student Activity Fee, historically, the Student Government Association (SGA) has been funded at 1% of undergraduate tuition. In the Fall Semester of 2010, the SGA worked with administration to develop a fee-based structure, which is the norm for funding Student Government Organizations across the nation. The fee was proposed by representatives from Xavier’s SGA and agreed upon by the University Planning and Resourcing Council. While the fee is now clearly outlined in the cost of tuition, as a separate line item, the implementation of a fee-based structure does not add to the cost of attendance since a corresponding offset in tuition was made.

 

This fee will be used to fund all organizations under the SGA. This includes the Student Activities Council which organizes over 100 on- and off-campus opportunities for students annually, over 120 clubs, and 6 subordinate bodies (including Club Sports Council, the National Pan-Hellenic Council and Resident Student Association). Other initiatives sponsored by the SGA include the free Legal Counsel for all enrolled students, a Campus Readership Program that provides free USA Today and New York Times, the Commuter Council, the Commuter Lounge in the Gallagher Student Center (GSC), and a computer kiosk for quick printing in the GSC.

The Student Activity Fee is charged to regular undergraduate students only in the Fall and Spring semesters. CAPS, Weekend Degree, Rad Tech and other non-degree students are assessed this fee. ESL, High School and Senior Citizen students are not assessed the Student Activity Fee.

For more information on the Student Government Association please see http://www.xavier.edu/sga.

Can I learn more about my eBill?

Beginning in Fall 2011, your eBill has a new look to it. It will reflect your previous balance, all charges and credits (payments), and your Total Balance. The Due Date and the minimum amount due are not shown on the eBill anymore. The Due Date is always the 20th of every month and is displayed in the payment schedule along with the minimum amount due. Read the link Where do I go to view my Payment Schedule including Due Dates and Installment Amounts? for more information.

Here's how it works: Xavier publishes an eBill every month for which there are charges or payments that have not previously been invoiced.

The first eBill for the Fall semester will be published during the first several days of July. While we do not charge interest on Fall semester charges at the end of July, we do charge interest at the end of July on any outstanding balance from previous semesters. It is important to note that you must pay at least your minimum amount due (as shown in your Payment Schedule) on or before July 20th. This confirms your intention to attend in Fall and it will avoid having your classes cancelled for non-payment. In other words, it is important that at least the minimum payment is made on or before July 20th. There is no penalty for paying more.

The August eBill will be published during the first several days of August and it has a Due Date of August 20th. If it is your intention to avoid interest charges for the Fall semester, then not only do you have to pay at least the minimum amount on or before July 20th but you must pay the Total Balance on or before August 20th. Interest will be assessed on the last business day of August for ALL semesters (current and past) based on the remaining balance on the student's bursar account.

Xavier will also publish an eBill for the Fall semester in September, October, and November as long as there are charges and/or payments that have not previously been itemized on an invoice. All balances for the Fall semester should be paid in full by November 20th. For each eBill, interest will be assessed on the last business day of the month based on the remaining balance on the student's bursar account. 

The minimum payment that is shown on the Payment Schedule is not adjusted upward as a result of interest charges for the Employer Reimbursement (ER) Payment Plan but it is for those students on the X-Flex Payment Plan.

The Spring semester billing works the same way as Fall. The first eBill for the Spring semester will be published during the first several days of December. While we do not charge interest on Spring semester charges at the end of December, we do charge interest at the end of December on any outstanding balance from previous semesters. It is important to note that you must pay at least your minimum amount due (as shown in your Payment Schedule) on or before December 20th. This confirms your intention to attend in Spring and it will avoid the possibility of your classes being cancelled for non-payment. In other words, it is important that at least the minimum payment is made on or before December 20th. There is no penalty for paying more.

The January eBill will be published during the first several days of January and it has a Due Date of January 20th. If it is your intention to avoid interest charges for the Spring semester, then not only do you have to pay at least the minimum amount on or before December 20th but you must pay the Total Balance on or before January 20th. Interest will be assessed on the last business day of January for ALL semesters (current and past) based on the remaining balance on the student's bursar account.

Xavier will also publish an eBill for the Spring semester in February, March, and April as long as there are charges and/or payments that have not previously been itemized on an invoice. All balances for the Spring semester should be paid in full by April 20th. For each eBill, interest will be assessed on the last business day of the month based on the remaining balance on the student's bursar account.

Remember, your Due Date and your scheduled monthly payment is accessed by logging into the Xavier University ePayment site. See Where do I go to view my Payment Schedule including Due Dates and Installment Amounts?

How can I forward my XU email to my preferred email address?

The Bursar’s Office communicates with students via students’ Xavier email addresses. In fact, the student's Xavier email address is the official address for all Xavier communications. Students are advised to check that account regularly or have all their Xavier email forwarded to the email address they access most regularly by following the  directions found at http://www.xavier.edu/ds/live/ within the  link under “ADDITIONAL QUICKCARDS” entitled “Auto-forwarding from MS Live”.