Collections

Xavier University has two distinct collection departments within the Office of the Bursar. The first collection department is called the Tuition and Fees Collection Department which is more frequently referred to as simply the Collections Department. The second collection department is the Loan Collection Office. Both of these offices are described below.  

Loan Collection Office

The Loan Collection Office, part of the Xavier University Office of the Bursar, is responsible for the administration and collection of the Federal Perkins Loan and the Schell Honor Loan.

We are pleased to be able to offer you online access to some basic information about these loan programs. For more information please call the Loan Collection Office at (513) 745-4833, email Debbie Schneider, or come visit her in person. You can also call ECSI/Heartland which is the company Xavier partnered with to help manage the Perkins and Schell Honor Loans. ECSI/Heartland can provide you with any information you need regarding your Perkins or Schell Honor loan. Their phone number is 1-888-549-3274 or your can visit them at www.heartlandecsi.com.

Contact Loan Collection Office

Debbie Schneider
Loan Servicing Manager

  • Phone: 513-745-4833
  • Email: schneid@xavier.edu
  • Fax: 513-745-2926
  • Building: Fenwick Place, Musketeer Mezzanine, Suite 8

Tuition and Fees Collection Department

The Tuition and Fees Collection Department (aka Collection Department), part of the Xavier University Office of the Bursar, is responsible for the administration and collection of any outstanding balance that is due the University from current and former students. 

Unregistered students who have a past due balance are referred to the Collection Department to collect all tuition and fees which are due the University. A bursar hold is placed on the student's account which will block future registration and the release of transcripts and diplomas until the account is paid in full.

Students will be contacted by the Collection Department to request payment in full within 30 days of leaving the University. Special payment arrangements over a short period of time can be arranged if needed. Special payment arrangements require monthly installments and will be charged interest and late fees (please refer to your Terms and Conditions of your original payment plan). The student will not be cleared to register or obtain transcripts and/or diploma while making payments on a special payment plan. If payment in full is not received or a payment agreement made within 30 days, the account may be referred out to a third party collection agency for further collection efforts.

Departments within Xavier, after making attempts to collect an outstanding balance or tangible item, can transfer the amount due to the student's bursar account by following our Departmental Collection Policy and Procedure. 

  • Collection Agency Accounts: If a tuition account is referred to a third party collection agency, the agency will immediately begin their process to make contact with the student. The student will have 30 days to make payment to the University.  After 30 days, the agency will roll the account into full collection efforts and assess the account with 25% collection fees and interest charges (rates are subject to change). The agency will skip trace to locate the student, if needed, and will report the debt to the Credit Bureaus. Students will be contacted to make payment in full or set an agreeable payment arrangement with the agency. Accounts may be referred to their legal department for garnishments or legal action if the student makes no attempt to resolve the balance. Once the account is paid through a collection agency, and the student wants to return to the University, they will be required to pay their tuition and fees, in full, upfront with certified funds (bank check or cash). After two consecutive semesters of paying upfront, the student will be cleared to enroll in our installment payment plan. Xavier currently uses 3 collection agencies for past due accounts. They are:
     General Revenue Corporation (GRC): 1-513-469-1472 or 1-800-234-1472
     Reliant Capital Solutions, LLC: 1-614-452-6100
     Security Credit Systems (SCS): 1-716-887-8342 or 1-800-836-4568
  • Chapter 7 Bankruptcy Accounts: Tuition and fees owed the University are not dischargeable in bankruptcy. Upon receipt of the Chapter 7 Discharge, the University will pursue full collection efforts to obtain payment. A Bursar Hold is applied during the bankruptcy process, but the release of transcripts and/or diploma will be permitted on a case-by-case basis.
  • Chapter 13 Bankruptcy Accounts: If a student includes their past due balance in their filing of Chapter 13 Bankruptcy, a registration hold preventing future registration is in place until the account is paid in full through the bankruptcy decision. Transcripts and/or diploma may be released during the process.

For more information please call the Collection Department at (513) 745-4841, email Pam Hanson at hansonp@xavier.edu or come visit her in person.

Contact Tuition and Fees Collection

Pam Hanson
Collections Manager

  • Phone: 513-745-4841
  • Email: hansonp@xavier.edu
  • Fax: 513-745-2926
  • Building: Fenwick Place, Musketeer Mezzanine, Suite 8

 

 

 

Fenwick lawn